About the Role As a Trainee, you will work closely with our Customer Service and Logistics teams, gaining hands-on experience across order management, customer support, CRM activities, and process optimization. You will collaborate with colleagues across Spain and Portugal, supporting business operations while contributing to an excellent customer experience. This role offers a unique opportunity to develop a solid understanding of customer service processes, supply chain operations, and cross-functional collaboration within an international environment. The position is based in our Madrid office and offers a valuable learning experience within an international and dynamic organization. This is a 6-month internship starting in September 2026, with the possibility of extension based on performance and business needs. The internship includes a monthly compensation package in line with local market practices and company policy What You Will Do Support Customer Service and Order Management Representatives in Spain and Portugal with daily order management activities and customer requests Assist in processing and monitoring customer orders, ensuring accuracy and timely execution Support CRM activities, ensuring accurate customer data management and timely system updates Analyze and follow up on customer inquiries that require additional investigation, ensuring timely resolution and customer satisfaction Collaborate with our network of service specialists to identify opportunities to improve and optimize order-to-billing processes Work closely with technical and service teams when customer issues require deeper investigation or specialist support Support reporting and data analysis activities using Excel and other business tools Participate in cross-functional projects involving Customer Service, Logistics, Sales, and Supply Chain teams Who You Are Bachelor's or Master's Degree, preferably in Business Administration, Economics, Supply Chain, Logistics, Engineering, or related fields. Recent graduates or students approaching completion of their degree are encouraged to apply Fluent Spanish and good working knowledge of English are required. Portuguese is considered a strong asset Good knowledge of Microsoft Office applications and Excel skills Excellent communication and interpersonal skills Strong problem-solving and analytical skills Well organized, able to manage priorities, deadlines, and multiple activities simultaneously Eagerness to learn and develop within a dynamic international environment What We Offer Hands-on experience of 6 months, in Customer Service and Logistics operations Exposure to an international business environment across Spain and Portugal Opportunities to collaborate with experienced professionals and cross-functional teams A learning-oriented environment focused on professional development and continuous improvement The chance to contribute to meaningful projects that positively impact customer experience and business performance Join us and start building your career in Essity while making a real impact from day one. Application End Date: 17 lug 2026 Job Requisition ID: Essity263334 Essity is a leading global hygiene and health company. Our expertise began with the acquisition of the Swedish company Mölnlycke in 1975, through which our roots stretch back to 1849. Today, our sustainable innovations from globally trusted brands, designed for everybody and every body, care for the well-being of 1 billion people in 150 countries every day. Working at Essity is not just a career but a chance to make the world healthier, safer, and more hygienic. We innovate for good to break barriers and contribute to shaping a healthier future. At Essity, we have a people-first approach where every career is as unique as the individual. We empower employees to excel together and reach their full potential through a winning culture driven by a powerful purpose. Our performance-orientated environment motivates employees to think differently and embrace challenges so we can continue improving lives, every day through better hygiene and health. We provide a sustainable work-life based on flexibility for both employees and employers. We are committed to Diversity, Equity, and Inclusion in everything we do. It is the key to our success in creating an inclusive, collaborative, and caring company culture where you can be you with us. Our purpose of Breaking Barriers to Well-being, enables customers and consumers to lead fuller lives at all stages of life. Our leading global brands include TENA and Tork, and other strong brands such as Actimove, Cutimed, JOBST, Knix, Leukoplast, Libero, Libresse, Lotus, Modibodi, Nosotras, Saba, Tempo, TOM Organic and Zewa are sold in 150 countries. I In 2024, Essity had net sales of approximately SEK 146bn (EUR 13bn) and employed 36,000 people. We are headquartered in Stockholm, Sweden and Essity is listed on Nasdaq Stockholm. If you want to join a company where dedication to people is powered by innovation, welcome to Essity!