Business Analyst with Omnichannel
Experience
About Galileo Global
Education
Galileo Global
Education
is a leading international higher education group focused on innovation, creativity, arts and culture. Our goal is to help students build strong career prospects by combining high-quality learning environments, digital platforms, industry expertise and global networks. Galileo Global
Education
HUB in Hungary supports the Group’s schools, business units and support functions with dedicated IT services, contributing to both digital transformation projects and daily IT operations. About the role We are looking for a Business Analyst with omnichannel experience to join our international CRM Omnichannel team. The team works across Salesforce Cloud and omnichannel solutions to improve customer experience for our schools and business units. In this role, you will act as a key link between business stakeholders and technical teams, helping to define needs, design functional solutions and support implementation across group and local projects. Key responsibilities Prepare and facilitate functional workshops with business teams and key users Gather, analyse and document business requirements for omnichannel solution Contribute to functional design and validation committees Propose improvements to omnichannel application and the integration with Salesforce Translate business needs into clear specifications, including omnichannel-related solutions Act as a reference point for the omnichannel solution with internal and external stakeholders Support the administration, configuration and implementation of omnichannel platforms using Agile methods Work on both Group-level projects and local school projects where the Group solution is implemented Continue developing your expertise through training, learning tools and relevant certifications What we are looking for Proven experience in omnichannel projects Strong interest in business processes, user needs and client organisations Ability to manage client requests rigorously from initial need through to delivery Good understanding of IT projects and the ability to work with business users, directors, developers, architects and infrastructure experts Knowledge of information system concepts such as architecture, APIs, web services, databases, SQL, MDM and CI/CD pipelines
Experience
with Salesforce configuration and customisation Excellent communication skills in English, both written and spoken Strong interpersonal skills, with the ability to listen, collaborate and work effectively in cross-functional teams A service-oriented mindset, autonomy, flexibility and a proactive approach to learning Nice to have Hands-on experience with omnichannel solutions such as Twilio Flex, Salesforce Agentforce or Amazon Connect Knowledge of Salesforce Sales Cloud and Marketing Cloud Fluency in French Why join us? You will join an international environment where business analysis, CRM expertise and omnichannel technologies come together to support schools across the Galileo Global
Education
Group. This is an opportunity to contribute to meaningful digital transformation projects while developing your technical and functional expertise. Galileo Global
Education
is a leading international group in independent higher education, driven by a strong commitment to social impact. Our core mission is to empower everyone, regardless of their starting point, to realize their potential and develop long-term employability through a skills-based approach to learning. We believe deeply in the power of education to transform lives. We champion inclusive, future-oriented education that is closely aligned with the needs of local communities. We are driven by a constant search for new knowledge, hybrid learning models, and creative pathways to open up access and enhance learning experiences. We combine the agility of a startup with the scale and strength of a global group — because we know that the success of our students depends on our collective commitment. We are building an inclusive, innovative and globally connected educational experience that empowers every learner to succeed in a fast-changing world. 350,000 students, 65 schools and universities +100 campuses across 20 countries +50,000 dedicated staff and teachers Learn more at ggeedu.com