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Job Summary
Patient Navigator / Care Coordinator East Region Boston MA Make a meaningful difference in patients' lives. Join a dedicated healthcare team committed to delivering an exceptional patient experience. As a Patient Navigator, you'll serve as a trusted guide for patients and families, helping them navigate the healthcare system, access critical resources, and overcome barriers to care. In this highly collaborative role, you'll act as a key liaison between patients, providers, and community partners to ensure seamless, patient-centered care and improved outcomes. What You'll Do: • Advocate for patients and families, ensuring their needs, goals, and preferences are reflected in care plans. • Serve as a primary point of contact between patients, providers, and other healthcare stakeholders. • Coordinate appointments, services, referrals, and follow-up care across multidisciplinary teams. • Help patients understand their care plans and support adherence to recommended treatments. • Connect patients with valuable healthcare and community resources, including financial assistance, transportation, and support services. • Educate patients and caregivers on medical conditions, treatment options, and self-management strategies. • Empower patients to make informed decisions and actively participate in their healthcare journey. • Maintain accurate documentation of patient interactions, care plans, and resource referrals. What We're Looking For: • Strong communication and relationship-building skills. • Passion for patient advocacy and improving the patient experience. • Ability to navigate complex healthcare systems and coordinate across multiple stakeholders. • Excellent organizational skills and attention to detail. •
Experience
in healthcare, care coordination, patient services, social work, case management, or a related field preferred. Why Join Us? • Play a vital role in improving access to care and patient outcomes. • Work closely with a collaborative and compassionate healthcare team. • Build meaningful relationships with patients and families. • Make a direct impact by helping individuals successfully navigate their healthcare journey. This role does not provide direct patient care but is instrumental in supporting patients and families through every step of their healthcare experience.
Qualifications
Qualifications
Bachelor's Degree in related field of study required; relevant experience can be considered in lieu of degree. 1+ years of patient facing, medical office or other related experience strongly preferred. Bilingual Spanish speaking strongly preferred. Additional Skills for Success: Strong knowledge of healthcare resources, community services, and patient advocacy. Excellent communication and interpersonal skills. Ability to collaborate effectively with healthcare professionals across multiple disciplines and experiences. Exceptional organizational and time management skills. Familiarity with electronic health records and case management software. We're seeking a compassionate, resourceful professional who excels at building relationships, navigating complex healthcare environments, and helping patients access the care and support they need.
Additional Job Details (if applicable)
Schedule and Working Model: Full-time, Monday through Friday, approximately 8am-4:30pm. East Region candidates must be flexible to support Boston sites and practices. Hybrid work model: On-site at Massachusetts General Medical Group (Staniford Street in Boston, MA) 4 days per week; remote/work from home 1 day per week. Remote workdays require stable, secure, quiet, compliant workspace with MGB issued equipment. You will be assigned 1-3 practices within the East Region, based on proximity and business needs and must be flexible to work on-site at any of the following locations: Mass General Beacon Hill Primary Care 165 Cambridge Street #501 Boston, MA Mass General Medical Group 50 Staniford Street, Boston, MA MGH Senior Health - Primary Care 165 Cambridge Street, Boston, MA MGH TGH Program 50 Staniford Street, Suite 801, Boston, MA Other East Region sites include: Mass General Primary Care Assembly Row 440 Foley Street, Somerville, MA Mass General Back Bay HealthCare Center - Primary Care 388 Commonwealth Ave, Boston, MA MGH Charlestown Community HealthCare Center- Primary Care 73 High Street, Charlestown, MA MGH Chelsea Healthcare Center- Primary Care 151 Everett Ave, Chelsea, MA MGH Downtown Primary Care294 Washington St #210, Boston, MA MGH Everett Family Care 19 Norwood Street, Everett, MA MGH Internal Medical Associates 15 Parkman Street, 6th Floor Wang, Boston, MA MGH ID Program 55 Fruit Street, Cox Building 5th floor Room 515, Boston, MA MGH Revere Adult Medicine 300 Ocean Ave, Revere, MA MGH Broadway Primary Care 385 Broadway, Revere, MA
Remote Type
Hybrid
Work Location
50 Staniford Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$22.22 - $31.71/Hourly Grade 5 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 6010 Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.