Job Title
Product Analyst, Procurement Systems
Job Description Summary
Product Analyst (Procurement Systems) supports operational management of procurement platforms, ensuring users, suppliers, and stakeholders receive timely support and systems remain optimized.
Job Description
Key Responsibilities:
- Monitor and manage support requests, tickets, and operational issues across procurement platforms.
- Serve as first-level support for platform-related questions, troubleshooting, and escalations.
- Assist with platform updates such as user maintenance, permissions, and access requests.
- Coordinate issue resolution with internal IT teams, software vendors, and external implementation partners.
- Maintain and track open issues, defects, enhancement requests, and vendor follow-ups to completion.
Supplier Enablement & Catalog Support: Support supplier onboarding efforts and help drive supplier adoption across procurement technologies.
- Coordinate supplier onboarding activities, integrations, catalog implementations, and punchout enablement.
- Partner with suppliers and internal stakeholders to collect required setup documentation, forms, pricing files, and technical requirements.
- Track supplier onboarding timelines, deliverables, and dependencies.
- Assist in evaluating supplier expansion opportunities based on spend trends and business demand.
- Support rollout plans for new suppliers and marketplaces.
Reporting, Analytics & Spend Management: Provide reporting and analytical support to drive informed decision-making and track platform performance.
- Build, maintain, and distribute recurring operational and executive reports.
- Analyze spend, adoption, user activity, supplier utilization, and contract compliance.
- Support annual target tracking for platform spend, supplier utilization, and revenue goals.
- Provide insights and recommendations based on usage trends and operational data.
User Enablement, Training & Change Management: Support end-user adoption through training, documentation, and process communication.
- Coordinate user onboarding and registration activities across supported platforms.
- Create and maintain training guides, SOPs, knowledge base articles, FAQs, and job aids.
- Support live training sessions, office hours, recorded training modules, and platform refreshers.
- Partner with Change Management and Operations teams on communication strategies and rollout campaigns.
- Identify opportunities to improve user experience and reduce support requests.
Project Management & Strategic Initiative Support: Support ongoing technology initiatives, system enhancements, and vendor evaluations.
- Support project plans, timelines, action logs, and stakeholder follow-up across initiatives.
- Assist with RFI/RFP preparation, vendor research, requirements gathering, and evaluation scoring.
- Coordinate meetings, requirements sessions, testing, and implementation activities.
- Support rollout planning for new technology capabilities or suppliers.
- Track project milestones, risks, and dependencies.
Required Qualifications
- Bachelor’s degree in Business, Supply Chain, Information Systems, Finance, Operations, or related field preferred.
- 2–5 years of experience in business operations, procurement, systems administration, business analysis, or related field.
- Experience supporting enterprise platforms, or procurement technologies preferred.
- Strong analytical and problem-solving skills.
- Advanced Microsoft Excel and reporting skills.
- Strong project coordination and stakeholder management abilities.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications
- Experience with procurement, procure-to-pay, supplier management, or supply chain operations.
- Experience with change management, user training, or platform adoption initiatives.
- Experience supporting vendor integrations, punchouts, or supplier catalogs.
- Experience with dashboarding or business intelligence tools.
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
- Being part of a growing global company;
- Career development and a promote from within culture;
- An organisation committed to Diversity and Inclusion
We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.
We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
INCO: “Cushman & Wakefield”