Posted 1 day ago

Assoc Clinical Specialist

VIE Medtronic Vietnam Vietnam, VNM-SG Thu Thiem
Remote Full Time

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life

Job Summary

The Associate Clinical Specialist provides clinical, technical, and customer support for Medtronic products and therapies under close guidance from senior clinical team members and commercial leadership. This role supports customer education, case coverage, product awareness activities, and field execution to help deliver strong clinical outcomes and customer experience. The Associate Clinical Specialist works closely with Clinical Lead, Clinical Specialists, Sales, and cross-functional teams to build foundational clinical expertise and commercial effectiveness.

Responsibilities

may include the following and other duties may be assigned: Supports on-site education, product demonstrations, and/or clinical case coverage under supervision of more experienced clinical team members. Assists field personnel in delivering the best possible outcomes and service for Medtronic customers. Partners with sales colleagues to support execution of sales plans within one or more business unit(s). Participates in conventions, forums, workshops, and meetings to increase product and therapy awareness. Works closely with Clinical Lead, Clinical Management, Clinical Specialists, and Regional Sales team to provide customer case and sales support. Assists in identifying customer needs and growth opportunities, and supports execution together with Sales and Clinical Support Team. Provides basic technical and clinical product support for a specific medical product or solution. Supports account activities including product in-servicing, follow-up, and coordination of customer requests. Maintains product knowledge and develops clinical and technical competency through structured training and field experience. Ensures activities are performed in compliance with company policies, quality standards, and applicable regulations. Required Knowledge and

Experience

Bachelor’s degree required 1-2 years of relevant clinical, medical device, healthcare, or sales support experience Strong learning agility and willingness to develop clinical and technical expertise Good communication, presentation, and interpersonal skills Ability to work in a team environment and support customer-facing activities Willingness to travel as required Good English comprehensive skills to attend original training & document self-learning

Preferred Qualifications

Experience

in medical devices, hospital environment, or clinical support role Exposure to case support, product training, or therapy education Ability to build relationships with healthcare professionals and internal stakeholders Basic understanding of sales support and customer service principles ASSOCIATE CAREER STREAM: Typically an individual contributor in an entry-level or early-career professional role. Works on assignments that are routine to moderately complex with guidance from more experienced team members. Builds foundational knowledge within the clinical field and applies standard practices, procedures, and company policies to complete assigned tasks. The majority of time is spent supporting clinical activities, customer education, and field execution while developing technical and professional capability. DIFFERENTIATING FACTORS Autonomy: Developing individual contributor. Works under regular supervision and guidance on routine assignments and selected moderately complex tasks. Follows established procedures and receives support in prioritizing and completing work. Organizational Impact: Supports achievement of team, territory, or business objectives through execution of assigned activities. Contributes to customer support, case coverage, and product education efforts. Innovation and Complexity: Problems and issues faced are typically routine and generally solved by following standard procedures and practices. Escalates more complex clinical, technical, or customer issues to senior team members. Communication and Influence: Communicates regularly with internal stakeholders and customers to share information, coordinate activities, and support execution. External interactions are typically focused on support, education, and relationship building rather than complex problem solving or negotiation. Leadership and Talent Management: No direct leadership responsibility. May collaborate closely with peers and learn from more senior clinical and commercial team members. Required Knowledge and

Experience

Requires basic to practical knowledge within the job area, typically obtained through education and some relevant experience. Physical

Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. ‌

Benefits

& Compensation Medtronic offers a competitive Salary and flexible

Benefits

Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here. For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email AskHR@medtronic.com To request removal of your personal information from our systems please email RS.HRCompliance@medtronic.com

Skills and functions

  • Customer Support