We are seeking a detail-oriented, proactive professional to join our team to create and administer training artefacts for our global IFS Cloud platform using the cloud-based training application ClickLearn. This role will involve navigating IFS Cloud workflows to create, update and publish training material in multiple formats including live guidance for the continuous development and expansion of the IFS Cloud system. The role will also involve general administration of the ClickLearn system supporting other creators and users. Furthermore, it will support IFS Cloud continuous development by creating workflows eForms, quick reports and custom fields et cetera. KEY RESPONSIBILITIES Training & Change: Create manuals, process documentation, and training materials using ClickLearn. Support the development and delivery of role-specific training materials for end users. Provide ongoing support and coaching to users. Act as a change agent to promote system adoption and engagement. Support user acceptance testing (UAT) and manage configuration-related test cycles. Data Management & Reporting: Ensure data accuracy and consistency across Service Management modules. Support the development of dashboards, reports, and KPIs using SQL queries and Power BI. Analyse large data sets for quality and accuracy to support data migration from older systems. Basic data analysis to identify usage patterns and feedback to identify training or configuration gaps. Configuration & System Support (desired): Optimize workflows, business rules, SLAs, and field technician processes. Translate business requirements into functional system configurations in collaboration with IT and business teams. Create and maintain basic system data. Continuous Improvement & Technical Support: Participate in platform upgrades, enhancements, and new module rollouts. Monitor system performance, troubleshoot issues, and coordinate with IFS support and external partners as needed. Stay current with IFS Cloud updates, features, and best practices. REQUIREMENTS EDUCATIONAL BACKGROUND: Bachelor’s degree or equivalent experience in Business, Information Systems, Engineering, or related field (or equivalent experience) PROFESSIONAL EXPERIENCE: Using ClickLearn to create, update, and distribute learning and guidance materials in multiple formats (ideally from IFS Cloud). Maintenance and administration of the ClickLearn materials and users. (desired) Supporting the configuration and development of process flows in core business systems. Ideally IFS Cloud. SKILLS AND KNOWLEDGE: Using ClickLearn to develop training and guidance materials in multiple formats Understanding of field service workflows, dispatching, and mobile operations (desirable). Understanding of data structures and data relationships. Proficient in Microsoft Office; experience with Power BI or other reporting tools. Proficient in written and spoken English. PREFERRED QUALIFICATIONS / NICE TO HAVE: Strong communication, organizational, and stakeholder engagement skills. IFS Cloud certification or equivalent credentials. ORGANIZATIONAL RELATIONSHIPS INTERNAL CONTACTS: Global Service Team IT Integrations EXTERNAL CONTACTS: ClickLearn support IFS global support Henry Schein Italy is committed to the principles of equal opportunities in employment in all areas of work that it involves, combating any form of discrimination based on sex, race, skin color, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or other legally protected characteristics. Over 90 years ago Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today. In the depths of the Great Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners. Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries and territories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work. No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place. Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations. Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request. US Candidates: jobsupport@henryschein.com UK and Ireland Candidates: UKHSHRRecruitment@henryschein.co.uk Australia and New Zealand Candidates: APACCareers@henryscheinone.com Malaysia Candidates: CNHR@henryschein.com Italy Candidates: risorse.umane@henryschein.it It is important to us to offer different types of work arrangements. Please see the types we offer below: Work From Home: Work is performed directly from the TSM's home office. Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required. Onsite: Work is performed exclusively at a company facility. Field: Position requires traveling to different locations within a specific geographic territory, as assigned.