JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL is seeking Operations Director to assume strategic ownership of one of our most important Life Sciences client partnerships. This role represents a unique opportunity to orchestrate the complete operational transformation of a European real estate portfolio, spanning 35+ highly regulated manufacturing and research sites. As Operations Director, you will be responsible for delivering comprehensive, compliance-driven FM services that directly enable pharmaceutical innovation and manufacturing excellence. This position demands a rare combination of strategic vision, deep regulatory expertise, and proven operational leadership in GMP-controlled environments. Main Tasks Complex Account Transition involves leading the operational transition of a Tier 1 Life Sciences client across 35+ European sites, orchestrating mobilization and developing comprehensive operational manuals while managing regulatory compliance and stakeholder expectations Integrated Service Portfolio Management encompasses overseeing comprehensive FM delivery including Hard FM (HVAC, electrical, BAS), Soft FM (cleanroom cleaning, security, catering), specialized services (calibration, IQ/OQ/PQ), project services, and workplace management Regulatory & Compliance Excellence ensures 100% compliance with pharmaceutical manufacturing standards (EU GMP, FDA CFR Part 211), maintains controlled environment integrity, coordinates validation activities, and supports inspection readiness Advanced Financial Management includes managing complex P&L responsibility exceeding €25M annually,driving budgeting and forecasting, implementing cost optimization initiatives, and managing capital expenditure planning while maintaining service quality Sophisticated Vendor Ecosystem Management involves curating best-in-class vendor network for specialized Life Sciences services, developing qualification protocols, implementing performance management with KPIs/SLAs, and leading strategic vendor partnerships Technology Integration & Innovation encompasses leveraging advanced IWMS platforms, implementing IoT solutions for environmental monitoring, driving digitalization initiatives, integrating with client MES/LIMS systems, and leading sustainability/ESG reporting Matrix Organization Leadership includes leading cross-functional teams across engineering, compliance, operations, and commercial functions, managing indirect reports across multiple service lines and geographical locations, and driving cultural transformation Experiences Essential Background requires minimum 10+ years in corporate real estate/FM with P&L responsibility >€25M and 5+ years managing integrated FM services across multiple countries Life Sciences Experience includes minimum 3+ years in pharmaceutical/biotech environments with deep GMP understanding and cleanroom operations experience Leadership Competencies encompass proven success managing matrix organizations with 50+ professionals and leading complex account transitions in regulated industries Regulatory Knowledge includes familiarity with EMA, FDA, ICH guidelines and laboratory/R&D facility management experience Advanced Skills require strategic leadership abilities, complex problem solving, commercial acumen, and digital transformation experience Education & Mobility involve advanced degree in FM/Engineering/Business, business-fluent English, willingness to travel 40-50% across Europe, and ability to relocate if required Success Metrics include client satisfaction >95%, zero regulatory non-conformances, financial performance within ±2% budget, service levels >98%, and team engagement >90% Location: On-site –Antwerp, BEL If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. 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Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. 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