Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum. At Edelman, we understand diversity, equity, inclusion and belonging (DEIB) transform our colleagues, our company, our clients, and our communities. We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging. The Role As an Account Director, you will be leading teams working on multiple research and intelligence projects concurrently across a variety of healthcare and pharma clients, with a focus on secondary methodologies. This role will suit someone with strong experience in social listening, media monitoring and landscape analysis, who is confident turning complex intelligence into clear strategic recommendations for clients. You will work closely with Edelman teams and clients to ensure research and intelligence are connected to communications challenges, business priorities and real-world decision-making. While healthcare and pharma experience is important, we are also looking for someone who is ready to flex across other industries and sectors. The ideal candidate will be digitally fluent, AI savvy and curious about how emerging tools and technologies can enhance the way we deliver intelligence. Responsibility Lead the delivery of secondary projects across key healthcare and pharma clients, ensuring work is strategic, insightful and commercially sound. Manage client relationships day to day, including leading meetings, understanding client needs and identifying opportunities for account growth. Shape intelligence approaches for pitches, proposals and live projects, selecting the right methodologies, tools and outputs. Translate social, media and landscape intelligence into clear, compelling recommendations for clients. Oversee project delivery, budgets and timelines, contributing to account profitability and high-quality execution. Support and develop junior team members, while sharing best practice, new tools and AI-enabled approaches across the team. Flex across other sectors and Edelman teams where broader intelligence support is required. Skills Secondary expertise – measurement, influencer identification, benchmarking, trends identification, crisis reporting Digital savvy Demonstrates solid understanding of how to leverage research for clients Demonstrates technical expertise while maintaining a business-focused mindset Highly adaptable to different contexts and conditions Confidently accepts challenges Entrepreneurial mindset Highly autonomous Deep, proven pharma and healthcare expertise We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t perfectly align with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles. It started with one man’s passion to make an impact through stories… 70 years later, we are the world’s largest communications firm, which fosters an environment where people feel empowered to take the kind of bold action that makes careers, reshapes industries, and creates the unexpected. We are one global team, over 6,000 strong across 60 offices, grounded by our shared values. We promise an experience where our employees see that boldness is possibility, empathy is progress, and curiosity is momentum. Since Dan Edelman founded the firm in 1952, we have remained an independent, family-run business, and our culture is one that brings understanding, collaboration, and respect to our work and to each other. Diversity, equity, inclusion, and belonging (DEIB) transform our colleagues, our clients, and our communities, and propel us forward as a company. At Edelman, we are in relentless pursuit of a fair and inspiring workplace that is respectful to all, reflects and represents the world in which we live, and fosters trust and collaboration. Each day and on each project, we strive to ensure that our colleagues feel a sense of true inclusion and belonging and can bring their best to their work— taking action and shaping impactful moments and movements within our company, on behalf of our clients, and within communities around the globe. The relentless pursuit of excellence The freedom to be constantly curious The courage to do the right thing The commitment to positively impact society. We grow our people We invite and celebrate differences Our reputation is our brand We’re global, yet local We offer more than just a career – we offer a place to grow, make a meaningful impact, and help drive change alongside some of the brightest minds in the industry. Our culture is built on trust, innovation, and inclusivity, where unique perspectives are not only welcomed, but celebrated. At Edelman, your ambitions are supported, your voice matters and your work contributes to shaping the future of communications and clients’ business. Join our talent community to receive the latest DJE Holdings news and content, and to be notified when job openings match your skills and experience.