Be the First to Apply Division Piramal Pharma Solutions Piramal Pharma Solutions is a contract development and manufacturing organization (CDMO), offering end-to-end development and manufacturing solutions across the drug life cycle. We serve our clients through a globally integrated network of facilities in North America, Europe and Asia. This enables us to offer a comprehensive range of services including Drug Discovery Solutions, Process & Pharmaceutical Development services, Clinical Trial Supplies, Commercial supply of APIs and Finished dosage forms. We also offer specialized services like development and manufacture of Highly Potent APIs and Antibody Drug Conjugation. Our capability as an integrated service provider & experience with various technologies enables us to serve Innovator and Generic companies worldwide. For more details, please visit : www.piramalpharmasolutions.com Job Title Senior Manager-Customer Centric Application Job Description highly skilled Salesforce Sales Cloud & Agentforce AI Consultant with 6–7 years of experience to drive CRM transformation initiatives. The role involves implementing, optimizing, and integrating Salesforce Sales Cloud solutions along with leveraging Agentforce AI capabilities to enhance sales productivity, customer engagement, and data-driven decision-making. The candidate will work closely with business stakeholders and external partners to deliver scalable and innovative CRM solutions aligned with organizational objectives. Salesforce Sales Cloud Implementation Lead end-to-end implementation and enhancement of Salesforce Sales Cloud solutions Configure standard functionalities including Leads, Opportunities, Accounts, Contacts, Forecasting, and Reports Drive customization using Apex, Lightning Components (LWC/Aura), and Flows Ensure best practices in data model design, security, and system performance Agentforce AI & Intelligent Automation Design and implement Agentforce AI-driven workflows and automation Leverage AI capabilities for lead scoring, opportunity insights, sales recommendations, and chat-based automation Integrate AI models and analytics into Salesforce ecosystem to improve sales efficiency Collaborate on use-case definition and adoption of AI-driven CRM capabilities Stakeholder & Business Engagement Engage with business stakeholders across sales, marketing, and operations to gather requirements Translate business needs into scalable Salesforce and AI solutions Act as a trusted advisor to leadership on CRM strategy and AI adoption Conduct solution walkthroughs, demos, and training sessions Integration & Ecosystem Integrate Salesforce with enterprise systems (SAP, Data Platforms, Marketing tools, etc.) Work on APIs, middleware, and data exchange frameworks Ensure seamless data flow and consistency across systems Delivery & Governance Participate in solution architecture, sprint planning, and agile delivery cycles Ensure adherence to governance, compliance, and security standards Support UAT, deployment, and post-go-live stabilization Required Skills &
Qualifications
Technical Skills Strong hands-on experience in Salesforce Sales Cloud Good understanding or exposure to Agentforce AI / Einstein / AI capabilities within Salesforce ecosystem Proficiency in: Apex, SOQL, SOSL Lightning Web Components (LWC) / Aura Salesforce Flows & Process Builder
Experience
with Salesforce integrations (APIs, middleware) Knowledge of Salesforce data model, security, and reporting Functional & Domain Skills Strong understanding of Sales processes and CRM workflows
Experience
working in pharma / manufacturing / B2B sales environments (preferred) Ability to translate business problems into digital solutions Soft Skills & Behavioral Competencies Excellent communication and presentation skills Strong stakeholder management and influencing ability Proven ability to work with cross-functional and global teams Analytical mindset with problem-solving capabilities Ability to manage multiple priorities in a dynamic environment Certifications (Preferred) Salesforce Certified Administrator Salesforce Sales Cloud Consultant Salesforce AI / Einstein / Agentforce-related certifications ( Added Advantages) Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Piramal Pharma Limited, offers a portfolio of differentiated products and services through its 17 global development and manufacturing facilities and a global distribution network in over 100 countries. PPL includes Piramal Pharma Solutions (PPS), an integrated Contract Development and Manufacturing Organization; Piramal Critical Care (PCC), a Complex Hospital Generics business; and the India Consumer Healthcare business, selling over-the- counter products. In addition, one of PPL’s associate companies, AbbVie Therapeutics India Private Limited is a JV with AbbVie Inc. and has emerged as one of the market leaders in the ophthalmology therapy area. Further, PPL has a minority investment in Yapan Bio Private Limited. In October 2020, PPL received a 20% strategic growth investment from the Carlyle Group. PPL provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment based on race, color, age, sex, religion, national origin or ethnicity, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by applicable law. Our employment decisions are based on merit considering qualifications, skills, performance, and achievements. Equal employment opportunity applies to all terms and conditions of employment, including recruitment, selection, training, social programs, placement, promotion, demotion, compensation and benefits, transfers, terminations, and working conditions.