Key Account Manager – Healthcare Are you a commercially minded sales professional who thrives on building strategic partnerships and driving growth? Join Essity, a global leader in health and hygiene, and play a key role in expanding our TENA Healthcare business across Australia. Reporting to the National Key Account Manager, you will be responsible for managing and growing a portfolio of high-value healthcare accounts, developing new business opportunities, and fostering long-term customer relationships. This is an exciting opportunity to work with a purpose-led organization dedicated to improving well-being through innovative healthcare solutions. About the Role As our Key Account Manager – Healthcare, you will drive sustainable sales growth by identifying opportunities, developing strategic account plans, and delivering value-based solutions to customers across the healthcare sector. You will work closely with internal teams and external stakeholders to ensure exceptional customer experiences while achieving revenue and profitability objectives. What You Will Do Develop and execute strategic account plans to achieve and exceed sales, growth, and profitability targets. Identify, qualify, and convert new business opportunities through a structured sales approach. Build, manage, and maintain a robust sales pipeline to support future business growth. Lead customer negotiations, contract renewals, and pricing discussions aligned with business objectives. Deliver joint business reviews and provide customers with insights and recommendations that support their goals. Build strong relationships with key decision-makers across healthcare organizations. Collaborate with Marketing, Supply Chain, Customer Service, and Sales teams to deliver outstanding customer outcomes. Analyze customer, market, and competitor data to identify risks, trends, and growth opportunities. Maintain accurate customer information and sales activity through CRM systems. Support customers through education, product training, and best-practice continence care solutions. Represent Essity at industry events, conferences, and customer-facing activities to strengthen relationships and grow brand awareness. Contribute market insights and customer feedback to support continuous improvement and business strategy. Who You Are You are a relationship-focused sales professional who combines strong commercial acumen with a genuine passion for delivering customer value. You enjoy identifying opportunities, influencing stakeholders, and translating insights into business results. You bring: Proven experience in Key Account Management, B2B sales, or a related commercial role.
Experience
within healthcare, aged care, medical devices, consumables, or a related industry is highly regarded - but not essential Demonstrated success achieving sales targets, winning new business, and growing customer accounts. Strong understanding of commercial drivers, pricing strategies, and customer profitability. Excellent negotiation, presentation, and communication skills. Strong analytical capabilities with the ability to interpret data and identify actionable insights.
Experience
working with CRM platforms and Microsoft Office applications. A collaborative approach and the ability to work effectively across cross-functional teams. A current driver's license and willingness to travel as required. The ability to maintain required healthcare site access requirements, including influenza vaccination compliance. Australia Citizenship or Permanent residency with full working rights Desirable:
Experience
with SAP Sales and Service Cloud, CPQ, or eCommerce platforms. Knowledge of the Residential Aged Care and Homecare sectors. This role can be located in either Melbourne from our Mulgrave Head office site or from our QLD Head office in Kedron. What We Can Offer You Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere. Innovate for Good | Excel Together | Be You With Us Application End Date: 31 July 2026 Job Requisition ID: Essity263604 Essity is a leading global hygiene and health company. Our expertise began with the acquisition of the Swedish company Mölnlycke in 1975, through which our roots stretch back to 1849. Today, our sustainable innovations from globally trusted brands, designed for everybody and every body, care for the well-being of 1 billion people in 150 countries every day. Working at Essity is not just a career but a chance to make the world healthier, safer, and more hygienic. We innovate for good to break barriers and contribute to shaping a healthier future. At Essity, we have a people-first approach where every career is as unique as the individual. We empower employees to excel together and reach their full potential through a winning culture driven by a powerful purpose. Our performance-orientated environment motivates employees to think differently and embrace challenges so we can continue improving lives, every day through better hygiene and health. We provide a sustainable work-life based on flexibility for both employees and employers. We are committed to Diversity, Equity, and Inclusion in everything we do. It is the key to our success in creating an inclusive, collaborative, and caring company culture where you can be you with us. Our purpose of Breaking Barriers to Well-being, enables customers and consumers to lead fuller lives at all stages of life. Our leading global brands include TENA and Tork, and other strong brands such as Actimove, Cutimed, JOBST, Knix, Leukoplast, Libero, Libresse, Lotus, Modibodi, Nosotras, Saba, Tempo, TOM Organic and Zewa are sold in 150 countries. I In 2024, Essity had net sales of approximately SEK 146bn (EUR 13bn) and employed 36,000 people. We are headquartered in Stockholm, Sweden and Essity is listed on Nasdaq Stockholm. If you want to join a company where dedication to people is powered by innovation, welcome to Essity!