Position Summary Are you ready to redefine the future of retail? As the
Experience
Shop Head, you'll be at the forefront of creating immersive, customer-centric retail experiences that elevate brand perception, drive sales, and foster lasting loyalty. This role is your chance to blend strategic vision with operational excellence, transforming physical spaces into dynamic brand destinations that captivate customers and set new industry standards. If you're passionate about innovation, leadership, and delivering exceptional retail experiences, this is your opportunity to make a lasting impact! You will be delivering a seamless, immersive, and customer-centric retail experience that directly impacts brand perception, loyalty, and sales performance. This role bridges operational excellence with experiential marketing, ensuring that every aspect of the store aligns with the company’s brand promise and commercial objectives. With the retail landscape increasingly focused on experience-led engagement, the
Experience
Shop Head is critical for differentiating the store from competitors, increasing dwell time, boosting conversion rates, and fostering brand loyalty. This role not only safeguards operational efficiency but also transforms the store into a destination that drives both immediate revenue and long-term customer relationships. Role and
Responsibilities
Roles and responsibilities include, but is not limited to: Brand Shop Strategy Development Collaborate with other groups to enhance customer engagement and brand visibility in experience shops Brand Shop Expansion Lead the growth and rollout of brand shops Brand Shop Performance and Report Management Manage and consolidate performance reports to track and assess activities Monitor sales, operations, and customer experience Brand Shop Execution (Merchandising & Promo) Implement effective merchandising and promotion to drive traffic and sales Brand Shop Design, Construction & Maintenance Management Monitor end-to-end process of designing, building, and maintaining brand shops Agency, Vendor, and Dealer Management in Relation to Brand Shop Construction Manage brand shop and 3rd party partners involved in the physical development of brand shops Business Partnership with Key Malls Cultivate strong relationships with mall operators to secure prime locations and favorable terms Brand Shop Partner Management Conduct business reviews with brand shop partners to ensure brand standards and performance goals are met Negotiate dealer existing location for conversion to brand shops Initiate bidding and partner selection brand shops Brand Shop Contract Management Trade Audit Conduct audits to verify compliance with brand standards and optimize retail execution Brand Shop O2O Management Bridge online and offline experiences for seamless customer journeys in brand shops Budget Management Oversee and optimize budget to ensure efficient resource allocation Skills and
Qualifications
To be successful in this role, you must have/be able to: Bachelor's Degree holder with a minimum of 15 years of relevant work experience. Strong leadership skills with the ability to command authority and inspire teams. In-depth knowledge of brand shop strategy, innovation, and retail operations. Proven experience in working with and building connections with malls or retail stores. Expertise in store leasing, operations, and contract management. Ability to manage budgets effectively to ensure optimal resource allocation.
Experience
in conducting trade audits to ensure compliance with brand standards. Strong negotiation and partnership management skills for vendor, dealer, and mall relationships. Proficiency in managing online-to-offline (O2O) integration for seamless customer experiences. Willing to work fully onsite at McKinley Hill, Taguig Create an experience that leaves a lasting impression. As the
Experience
Shop Head, you'll have the power to shape the future of retail, drive growth, and build meaningful connections with customers. If you're ready to lead with vision and passion, we invite you to apply and join us in revolutionizing the retail landscape! Your journey to transforming retail starts here—apply today! #LI-SEPCO * Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here. Job Alerts: If you would like to be notified of new opportunities when they are posted, please click here. You will be asked to create an account first if you do not already have one. Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at (https://news.samsung.com/global/).