JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Description: Technology Support Apprentice Job Title Technology Support Apprentice Location Gurugram and Mumbai (or as applicable) Employment Type Apprenticeship (12 Months) Role Overview We are seeking a motivated and technology-savvy Technology Support Apprentice to support the implementation, training, and ongoing operational support of business technology solutions. The apprentice will work closely with business users, technology teams, and vendors to ensure successful deployment, adoption, and support of digital tools and applications across the organization. This role is ideal for recent graduates or students looking to build a career in IT support, business applications, digital transformation, or technology operations. Key
Responsibilities
Technology Implementation Support Assist in the deployment and rollout of new technology solutions and applications.
Support configuration, testing, and user acceptance testing (UAT) activities.
Coordinate with business teams to collect requirements and document processes.
Track implementation activities and maintain project documentation.
User Training & Adoption Conduct end-user training sessions for new applications and systems.
Create user guides, training materials, FAQs, and quick-reference documents.
Support change management and user adoption initiatives.
Gather user feedback and suggest improvements for training effectiveness.
Technology Support Provide first-level technical support to business users.
Log, track, and resolve user issues related to applications, devices, and business systems.
Escalate complex issues to internal technology teams or vendors.
Monitor support tickets and ensure timely resolution.
Documentation & Reporting Maintain knowledge repositories and support documentation.
Prepare periodic reports on support metrics, training activities, and user feedback.
Document standard operating procedures (SOPs) and best practices.
Continuous Improvement Identify opportunities to improve user experience and support processes.
Assist in testing enhancements and new feature releases.
Stay updated on emerging technologies and business applications.
Required
Qualifications
Graduate in Computer Science, Information Technology, or related field.
Strong interest in technology, digital tools, and business applications.
Basic understanding of IT systems, software applications, and troubleshooting.
Familiarity with Microsoft 365 applications (Excel, PowerPoint, Teams, Outlook).
Good verbal and written communication skills.
Preferred Skills Knowledge of ticketing/support tools.
Exposure to ERP, CRM, HRMS, or collaboration platforms.
Basic understanding of software implementation methodologies.
Strong problem-solving and customer service mindset.
Ability to learn quickly and work in a fast-paced environment.
Key Competencies Customer Focus
Communication Skills
Analytical Thinking
Attention to Detail
Team Collaboration
Learning Agility
Time Management
What the Apprentice Will Learn Enterprise technology implementation and deployment.
User training and change management practices.
IT service management and support operations.
Business process documentation.
Stakeholder management and communication.
Digital transformation and technology adoption strategies.
Stipend: As per company policy
Duration: 12 Months (extendable based on performance and business requirements)
Reporting To: Technology Support Lead / Business Technology Manager This role offers hands-on experience in supporting enterprise technology solutions while building a strong foundation in implementation, training, and user support. Location: On-site –Mumbai, MH
Scheduled Weekly Hours
40 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.