About Goodyear We’re dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we’re one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you’re ready to embrace change and make an impact in your career, let’s go. Why This Role Matters As a Senior Agent Fleet Front Office, you will play a key role in ensuring the smooth operation of Goodyear Fleet Services by providing exceptional support to fleet customers, service partners, and internal stakeholders. You will be responsible for the administration and continuous improvement of FleetOnlineSolutions (FOS), supporting digital tools and processes, and ensuring compliance with internal controls and business requirements. Through your expertise and customer-focused approach, you will contribute to operational excellence, user satisfaction, and the ongoing development of Goodyear's fleet service solutions. What You'll Do Serve as the primary Help Desk contact for Fleet customers and Service Providers, delivering first-level support and user administration for FleetOnlineSolutions (FOS). Ensure smooth operation of FOS processes by providing timely support to customers and vendors while maintaining high levels of partner satisfaction. Administer and maintain FOS frontend and backend settings, ensuring data accuracy, system efficiency, and process integrity. Train and support users on FOS and related digital tools, including eJob and FOS Mobile applications, driving user adoption and engagement. Coordinate back-office activities with the Romania Back Office team and support Accounts Receivable processes, including VIM invoice approvals. Support the implementation, testing, and continuous enhancement of system developments in collaboration with internal and external stakeholders. Manage end-to-end eCasing and eClaims processes while ensuring compliance with internal controls, SOX requirements, and local regulations. What We're Looking For Bachelor's Degree in Business Administration, Information Systems, Economics, or a related field. Minimum 2–3 years of experience in Help Desk, Customer Service, Operations Support, or a similar support function. Experience with SAP, particularly SD and MM modules, combined with strong computer literacy and proficiency in Microsoft Office applications. Fluent English and Italian language skills, with the ability to communicate effectively with customers and business partners. Strong analytical and problem-solving skills, with excellent attention to detail and a high degree of accuracy. Ability to work independently, manage multiple priorities, and perform effectively in a fast-paced, dynamic environment. Customer-focused, collaborative, and adaptable mindset, with strong relationship-building skills and a passion for continuous improvement and digital solutions. We welcome applicants from a wide range of backgrounds and experiences. Even if you don’t meet every listed qualification, we encourage you to apply. #LI-CD2. #LI-hybrid. Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 49 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law. At Goodyear, we make life's connections easier every day. People around the world count on us to get them where they need to go, now and into the future. But our relentless pursuit of forward motion doesn't just keep the world moving. It shapes a workplace that celebrates our different talents, experiences, and culture. It inspires us to continue developing our skills and encourages our career moves all while keeping us focused on building a better future for our associates, our business, and the planet. Come discover the opportunities ahead with Team Goodyear. Working at Goodyear A true member of the Goodyear hiring team will always interview candidates in-person or over the phone before extending any job offers. Candidates are never asked to download software, provide financial information or send payment as part of the employment process. Goodyear is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. If you need reasonable accommodation to complete the online application, or any other part of the employment process, please call the Goodyear Candidate Care Line at 330.796.4500. When contacting us, please provide your name, telephone number, and email address, along with a description of your request for accommodation. Click here for more information about Equal Opportunity laws and here for related information. Reasonable workplace accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for a reasonable workplace accommodation will be responded to. Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Click here for more information about Equal Opportunity laws. See Goodyear’s EEO Policy Statement here. Notice: Federal law requires Goodyear to verify the identity and employment eligibility of all persons hired to work in the United States. Goodyear will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. See posters below for details. E-Verify Participation Poster (English and Spanish) If you have the right to work, don't let anyone take it away. Are you an agency Recruiter in the Americas or Asia Pacific? Goodyear’s Global Talent Acquisition team has partnered with Recruitifi for all salaried, non-executive level candidate submissions. To be a part of our agency community please apply here.