Required
Qualifications
High school diploma or equivalent. Demonstrated ability to work independently and make sound decisions. Demonstrated ability to follow complex written instructions, handle cash transactions, and assist patrons with online and in-print resources. Excellent verbal and written communication and interpersonal skills. Customer service experience and dedication to fostering a service-driven environment.
Preferred Qualifications
Additional coursework/education beyond high school. Knowledge of and experience in an office environment with Microsoft Suite applications. Library experience. Supervisory experience. Conditions of Employment: This is a non-exempt position, eligible to receive overtime in accordance with the Fair Labor Standards Act. This position may be subject to overtime during high peak times, etc. as directed and approved by the supervisor. Must be able to maintain confidentiality of patron records and security of library systems Physical requirements: Must be able to lift at least 25 pounds; push a cart full of books or hand truck with boxes; as well as reaching, stooping, kneeling and climbing. Set schedule: Academic year: Monday - Friday 9:00 AM – 6:00 PM; Summer: Monday - Friday 8:00 AM - 5:00 PM; Hours may be changed slightly due to department needs. Some weekends and holidays. Essential Designation: No Job
Duties
40% - Library Operations: Check out circulating library materials using an integrated library system (ILS). Interpret library policy and procedures to answer questions from students, faculty, staff, and the public, using good judgment to make sound decisions. Obtain materials for patrons from various library collections, or place holds or recalls as necessary to retrieve checked-out items. Search for missing material. Check-in, sort, and shelve materials. Handle some stacks management projects. Perform routine troubleshooting on miscellaneous library office equipment including photocopiers, printers, security gates, and doors. Report problems and communicate regularly with the supervisor. 30% - Circulation/Reserves Maintenance and Supervision: Assist with the day-to-day management and administration of both Circulation and Reserves. In the absence of the supervisor, act as the lead departmental authority. Help manage part-time staff and student employees, directing co-workers in daily and long-term tasks. Report progress and problems to the supervisor. Monitor departmental policies and procedures, with the intent and ability to document changes that identify and anticipate the needs of the student body and faculty, ensuring customer satisfaction. Assist with managing reserve requests from faculty by placing items on temporary reserve for law courses. Suggest purchases for reserve for titles not owned by the library. Process new books for reserve and delegate work to part-time staff as needed. Assist in the training of part-time staff and student employees. 15% - Reports and Policy: Create and process automated reports for overdue materials, lost or missing items, and periodic inventories of collections and law school or library offices. Document circulation and reserve procedures, and update department policy and procedure manuals as needed. Report problems with reports or documentation to the supervisor. 10% - Filing: Coordinate filing of loose leaf and serial services by: training and scheduling part-time and student employees; delegating filing tasks; maintaining organized, automated records; monitoring filing activities for accuracy. 5% - Professional Development: Participate in staff training and development programs. Serve on library-wide teams and committees. Receive training for assigned back-up duties every year. Perform special projects or tasks as assigned. For full consideration, please provide a resume and cover letter and apply by the review date of 6/22/26. Additional Job Description: Salary: Up to $46,000 commensurate with experience. Job Profile: JP0286 - Library Specialist I - Nonexempt - Salary - S05
Qualifications
Compensation Grade: S05 Recruiting Start Date: 2026-06-03 Position Restrictions: Continuing E&G funded position and not term-limited EEO is the Law. Applicants can learn more about William & Mary’s status as an equal opportunity employer by viewing the "Know Your Rights" poster published by the U.S. Equal Employment Opportunity Commission. https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal Background Check: William & Mary is committed to providing a safe campus community. W&M conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a financial (credit) report or driving history check. Remote Work Disclaimer: Remote work eligibility is not guaranteed and is subject to approval. Employee eligibility depends on the likelihood of the employee succeeding in a remote work arrangement and the supervisor’s ability to manage remote workers. Departments and/or Human Resources may amend, alter, change, delete, or modify eligibility. William & Mary and the Virginia Institute of Marine Science (VIMS) are vibrant, innovative and engaged communities and we are delighted about your interest in a career with us. Please be aware Workday has weekly downtimes and will be unavailable Fridays starting at 9:00 p.m. through Saturdays at noon (ET) for scheduled maintenance. During this time, the portal will be closed and will not accept applications. William & Mary offers a competitive range of benefits that support employee well‑being and professional growth, including access to on‑campus fitness facilities, university libraries, and other wellness resources. Educational assistance, professional development opportunities, and a robust holiday schedule are also available. Learn more and explore our comprehensive benefits website.