Overview At QIAGEN, we are driven by a simple but powerful vision: making improvements in life possible. We’re dedicated to revolutionizing science and healthcare for the better. From our entrepreneurial roots to our current global presence, we've grown into a force for positive change. With thousands of employees across six continents, collaboration is our greatest strength. We’re always striving to identify talented individuals to join our exceptional teams. We have played a pivotal role in shaping modern science and healthcare, and we're just getting started. If you're someone who thrives on new challenges, values diversity and wants to make a tangible difference in people's lives, then QIAGEN is the place for you. At QIAGEN, every day is an opportunity to make a real-life impact. Join us, grow with us, and together, let's shape the future of biological discovery. About the opportunity You will play a key role in ensuring the effective management of accounts receivable processes for the North America region. Acting as a trusted partner to the AR Associate Manager, you will support operational reviews, drive collection performance, and enhance service delivery through data-driven insights and process improvements. This role offers the opportunity to collaborate cross-functionally, lead initiatives that strengthen team capability, and contribute to a high-performing, customer-focused environment. Your tasks include Support month-end operational reviews and act as back-up to the AR Associate Manager when required Monitor accounts receivable and implement effective collection strategies to reduce outstanding balances Build strong relationships with customers, resolve billing disputes, and manage escalations professionally Analyze billing and collection data to identify trends and provide actionable insights for continuous improvement Facilitate team huddles, training sessions, and engagement initiatives to support team performance and retention Perform reconciliations, investigate unallocated payments, and ensure accurate documentation in the collections system Ensure compliance with internal policies, DTPs, and SOX requirements, including preparation of audit reports Your profile Proven experience in accounts receivable, collections, and billing dispute resolution Strong analytical skills with the ability to interpret data and drive improvements Excellent communication and stakeholder management skills across internal and external partners Ability to work under pressure while meeting performance targets and operational deadlines Strong organizational skills with high attention to detail and ability to manage multiple priorities Experience supporting or mentoring team members is an advantage Commitment to continuous improvement, collaboration, and delivering high-quality service What we offer Bonus/Commission Local benefits Referral Program Volunteer Day Internal Academy (QIALearn) Employee Assistance Program Hybrid work (conditional to your role) Our people are the heartbeat of everything we do. Passion drives us as we push boundaries to innovate and evolve. We inspire with our leadership and make an impact with our actions. We cultivate a collaborative, supportive environment where each individual and team can flourish. We champion accountability and encourage entrepreneurial thinking. QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability. At QIAGEN, our vision is clear: Making improvements in life possible. This is reflected in our daily actions to help scientists, clinicians and professionals tackle some of the world’s greatest challenges – unlocking insights that advance science, improve healthcare and enhance lives. To achieve this, we stay focused on one mission: to offer Sample to Insight solutions. Our products and services turn complex biological samples into valuable answers. Whether it’s enabling a breakthrough discovery or improving patient outcomes, we help our customers move from data to insight, faster and with greater confidence. Applying for your dream job is exciting - below you can find more information on the recruitment process and other relevant topics to guide you in your path to QIAGEN. Find out more here. Privacy Policy and contacts