C.H. Robinson is seeking a Carrier Manager to join our APAC Managed Solutions team. In this key position, you will responsible for managing day-to-day carrier relationships and ensuring service performance meets customer expectations. You will involve monitoring compliance metrics, publishing and interpreting carrier scorecards, resolving escalations, and identifying improvement opportunities through data analysis. At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions.
Experience
the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.
Responsibilities
The duties and responsibilities of this position consists of, but are not limited to, the following: Monitor compliance EDI adherence, routing guide compliance) Publish and interpret scorecards and service metrics (tender acceptance, OTD, dwell, claims) Manage carrier escalations; implement corrective actions Maintain master data (lanes, service attributes) with high accuracy Work to continuously improve carrier management processes Support customer on large RFP exercises May participate in procurement projects including, but not limited to, data extraction, analysis, formatting, and presentation of rates and data related to pricing requests Provide market and network insights to account team Other duties or responsibilities as assigned according to the team and/or country specific requirements Required
Qualifications
Required: Bachelor’s degree from an accredited college or university Minimum 5 years of professional experience Ability to travel up to 25% (domestically and internationally)
Preferred Qualifications
Preferred:
Experience
with carrier monitoring and compliance processes Professional experience in Procurement, carrier sales, transportation, logistics, and/or Supply Chain Exceptional facilitation skills including but not limited to relationship management, presentation, documentation and accountability Should possess strong root cause and analytical skills Strong negotiation and conflict resolution skills Demonstrated ability to communicate with various levels within customer organization (both written and verbal) Ability to identify, understand and execute based on market trends and pricing strategies Proficient in Microsoft Office Suite of programs Skilled in interpreting KPIs and compliance metrics Advanced Excel and data visualization Values a diverse and inclusive work environment Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Benefits
• EPF contribution 15% • Group Health Insurance • Flexible Benefit (Dental treatment or Optical purchase) • Birthday Leave Why Do You Belong at C.H. Robinson? C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.