Own a portfolio of fast-growing eCommerce brands. Keep them, grow them, and let AI handle the busywork.
This is a revenue-first Customer Success role for someone who has worked with customers — in CS, sales, or support — and wants to build product and commercial chops fast. clearer.io builds a suite of apps that help Shopify merchants sharpen search, discovery, and conversion. We are AI-first, scaling fast, and promoting from within.
The Role
You own a broad, pooled book with two jobs that matter equally: keep merchants and grow them. Net Retention is how you score the day. AI tooling flags who needs you, triages inbound, and drafts your outreach — so your time goes to conversations, not admin. You will speak daily with some of the most exciting eCommerce brands, which makes this a great place to sharpen a commercial instinct quickly.
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What You’ll Do:
Retention & Risk
- Watch health signals across your book and reach out before churn hits.
- Run consultations with merchants who are disengaging, showing low adoption, or hinting at cancellation.
- Diagnose fast, then act: re-engage, re-onboard, walk them through setup live, escalate, or route to the right resource.
- Own retention escalations end to end — from risk to save.
- Hit SLA response times in the shared inbox (email and chat).
Expansion & MRR
- Grow MRR across your book, hand in hand with Sales.
- Spot and qualify cross-sell across the Clearer suite.
- Turn inbound signals from campaigns, chat, and email into booked consultations.
- Run value consultations that surface unmet needs and make the case for more.
- Source qualified leads and hand them off cleanly under clear rules of engagement. You source; they close.
At-Scale Engagement
- Run one-to-many plays: onboarding webinars, roundtables, and adoption campaigns.
- Drive feature adoption at scale to kill passive churn.
AI-Powered Workflow
- Use AI to monitor, triage, prioritize, and draft — all day.
- Test new plays, report what works, and help build the playbooks that scale.
What You’ll Bring:
- 2+ years in a customer-facing role: CS, sales, or support.
- Shopify ecosystem experience — working with or selling to merchants.
- Comfortable with SMB pace and volume, not a handful of enterprise accounts.
- AI-first: you already use AI to work sharper, or you are itching to — and you are genuinely excited about what AI makes possible in customer success.
- Genuine excitement about eCommerce.
Beyond That
- Hunger to learn the product deep enough to earn a merchant’s trust in 20 minutes.
- A commercial nose for risk and opportunity.
- A tight communicator who lands a 20-minute consult with a clear next step.
- Self-starter: you spot it, act, and report back.
Nice to Have
- CS platforms like Vitally.
- Prior exposure to a PLG (product-led growth) motion.
Where It Leads
Clear paths into high-touch CSM, Account Management, or Account Executive — plus front-row skills in an AI-first go-to-market motion, some of the most valuable in the industry right now. We promote from within, fast.
Why clearer.io?
We believe in making things simpler — for our customers, and for each other.
That means clarity, purpose, and progress guide everything we do.
- Customers at the heart: We obsess over their needs so we can grow together
- Purposeful progress: We don’t settle. We take initiative and embrace bold thinking
- Endless innovation: We refine, improve, and take meaningful action
- Always open: We build trust through transparency and global collaboration
Clear Benefits
Birthday day off!
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$83,000 - $90,000 a year
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