Must be able to float to Kamuela 1-2x/week PURPOSE AND SCOPE: Explores recommends and coordinates the varied community resources and social services programs available to kidney dialysis patients PRINCIPAL DUTIES AND RESPONSIBILITIES: Responsible for driving the company culture though values and customer service standards. Accountable for outstanding customer service to all external and internal customers. Develops and maintains effective relationships through effective and timely communication. Takes initiative and action to respond resolve and follow up regarding customer service issues with all customers in a timely manner. Collaborates with local offices as directed by the MSW to obtain Medicare and Medicaid Insurance Assistance (non-commercial insurance assistance) Coordinates Pharmacy Program benefits and prescription assistance programs Social service and community resource navigation and referral including emergency food housing and shelter resources Assists with transportation referrals authorizations and re-certifications Identifies appropriate community social service agencies and other resources to assist patient and families as directed by the MSW. This may include but is not limited to assisting patient in securing financial assistance obtaining medical transportation and any other public and private resources deemed necessary. Reviews and complies with the Code of Business Conduct and all applicable company policies and procedures local state and federal laws and regulations. Assists with various projects as assigned by direct supervisor. Other duties as assigned. Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions. PHYSICAL DEMANDS AND WORKING CONDITIONS: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION: Bachelor's Degree in Social Work (BSW) required EXPERIENCE AND REQUIRED SKILLS: 0 - 2 years' of Healthcare experience or related with specific knowledge of and experience with navigating community resources. Strong oral and written communication skills. Detail oriented. Strong organizational and time management skills. Proficient with PCs and Microsoft Office applications. The rate of pay for this position will depend on the successful candidate’s work location and qualifications, including relevant education, work experience, skills, and competencies. Hourly Rate: $28.51 - $43.41 Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws. Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors Creating a future worth living. For patients. Worldwide. Every day. Fresenius Medical Care is the world's leading provider of products and services for individuals with kidney disease of which approximately 4.5 million patients worldwide regularly undergo dialysis treatment. United by a shared purpose of creating a future worth living for chronically and critically ill people, we care for around 292,000 dialysis patients around the globe. In addition, we operate around 35 global production sites to provide products such as dialysis machines, dialyzers, and related disposables. We aim to continuously improve our patients’ quality of life by offering them high-quality products as well as innovative technologies and treatment concepts.