Overview Responsible for designing, implementing, and continuously improving highly reliable, scalable, and resilient platform solutions across the enterprise. Operates as a subject matter expert (SME) in Site Reliability Engineering, driving reliability engineering practices, operational excellence, observability, testing, and automation across the Software Development Lifecycle. Leads complex initiatives, influences enterprise engineering standards, and partners with senior stakeholders to improve system stability, resiliency, performance, and operational maturity. Serves as a mentor and technical leader for less experienced engineers across Technology. Primary
Responsibilities
Accountable for defining and driving service reliability standards, including SLOs, SLAs, SLIs, and error budgets across platforms. Design and implement highly available, fault-tolerant architectures aligned with enterprise scalability and resiliency requirements. Lead initiatives to improve system reliability, availability, performance, and operational excellence through automation and engineering best practices. Develop and promote observability strategies leveraging logging, monitoring, alerting, distributed tracing, OpenTelemetry (OTel), Dynatrace, dashboards, and telemetry analytics. Design and maintain end-to-end monitoring solutions that provide actionable insights into application, infrastructure, and customer experience health. Analyze production telemetry to proactively identify performance bottlenecks, reliability risks, and capacity constraints. Lead incident management practices, including detection, response, escalation, recovery, and coordination of high-severity production events. Drive problem management and Root Cause Analysis (RCA) activities to prevent systemic issues and ensure corrective actions are implemented. Lead automation initiatives for self-healing systems, operational workflows, deployments, recovery procedures, and reliability controls. Partner with development teams to build reliable, observable, and scalable services throughout the Software Development Lifecycle (SDLC). Design, develop, and execute automated regression testing strategies to validate application stability, reliability, and performance following deployments and infrastructure changes. Review test coverage and reliability validation approaches to ensure comprehensive testing and risk mitigation. Create, maintain, and improve Infrastructure as Code (IaC) solutions using Terraform for infrastructure provisioning, configuration management, and environment standardization. Support and optimize cloud environments, including Microsoft Azure services, deployment automation, scaling strategies, and application lifecycle management. Utilize cloud-native monitoring and operational tools to improve platform visibility, reliability, and performance. Serve as a technical authority for performance engineering, resilience, capacity planning, and workload optimization. Drive production readiness practices, including performance testing, resiliency testing, failover validation, disaster recovery preparedness, and operational readiness reviews. Review architectural designs and technical roadmaps, providing recommendations to improve reliability, scalability, resiliency, and operational efficiency. Lead cross-team reliability improvement initiatives and influence enterprise engineering standards. Develop and maintain operational runbooks, incident playbooks, knowledge articles, and standard operating procedures. Partner with development, infrastructure, cybersecurity, architecture, and support teams to identify risks, drive continuous improvement, and optimize platform performance. Participate in and lead post-incident reviews, ensuring actionable outcomes and measurable improvements. Communicate system health, reliability trends, operational risks, and remediation strategies to technical and business stakeholders. Present reliability initiatives, operational metrics, and engineering recommendations in architecture reviews, technical forums, and leadership discussions. Mentor engineers on reliability engineering, observability, cloud engineering, automation, and operational best practices. Engage with stakeholders to identify risks, dependencies, and optimization opportunities. Ensure adherence to risk and regulatory standards and escalate issues when needed. Promote an environment that supports a culture of belonging and reflects the M&T Bank brand. Maintain internal control standards, including timely implementation of audit findings, regulatory requirements, and compliance expectations. Complete other related duties as assigned. Scope of
Responsibilities
Applies expert-level Site Reliability Engineering practices across multiple platforms. Drives enterprise-wide reliability improvements and influences technical direction without direct authority. Provides technical leadership, mentorship, and guidance to engineers and project teams. Supervisory/Managerial
Responsibilities
No supervisory responsibilities.
Education
and
Experience
Required Associate’s degree and a minimum of 9 years’ systems analysis and/or application development work experience or Bachelor’s degree and a minimum of 7 years’ systems analysis and/or application development work experience. In lieu of a degree, a combined minimum of 11 years’ education and/or relevant work experience, including a minimum of 7 years’ systems analysis and/or application development work experience. Expert experience in system design, reliability engineering, and production operations. Advanced proficiency in at least one programming or scripting language.
Education
and
Experience
Preferred
Experience
with observability and incident management tooling.
Experience
with cloud platforms such as AWS or Azure. Strong understanding of CI/CD, DevOps, and SDLC practices.
Experience
defining and implementing SLO/SLI frameworks.
Experience
in regulated environments such as financial services. Strong communication and stakeholder management skills.
Experience
with Infrastructure as Code (IaC), including Terraform.
Experience
with monitoring and observability platforms such as Dynatrace, OpenTelemetry, Azure Monitor, Application Insights, or similar tools.
Experience
with automated testing, deployment automation, and reliability engineering practices. Knowledge of capacity planning, resiliency testing, disaster recovery, and high-availability architectures.
Experience
working in Agile and DevOps operating models.
Experience
with scripting and automation using PowerShell, Python, Bash, or similar technologies. Industry certifications related to Cloud Engineering, Azure, AWS, Terraform, or Site Reliability Engineering preferred. #LI-JB3 M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $139,700.00 - $232,900.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Buffalo, New York, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at careersitesupport@mtb.com for assistance. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace. Career Site Privacy Notice