General Summary: This position supports the Information Technology department with production systems administration and end-user computing needs at the Blanchester, Ohio facility. The primary focus of this role is production application and systems support, with desktop and end-user support serving as a key on-site responsibility.
Responsibilities
also include ancillary support for BI Dashboards, Reporting, and Database Administration. This role reports to the regional lead within this function and provides on-site and remote IT support for the Blanchester facility. Limited travel may be required on an as-needed basis.
Duties
and
Responsibilities
Support production systems and end-user computing needs for the Blanchester facility in coordination with regional and corporate IT teams. Administrate and support IT Production Systems including Line Side Labeling, Traceability, IoT, and other systems as assigned. Provide desktop and end-user support, including troubleshooting hardware, software, printers, peripherals, and operating system issues for on-site users. Install, configure, and maintain desktop and laptop computers, monitors, mobile devices, and related IT equipment. Support Microsoft Windows operating systems, Microsoft 365 applications, and other standard business productivity tools. Provide on-site and remote technical support to facility users and escalate issues as appropriate. Assist with user account administration, password resets, access requests, and device onboarding/offboarding in accordance with IT policies. Provide secondary support for report and dashboard creation, including understanding underlying data, data structures, and business terminology, using BI tools such as SSRS (SQL Server Reporting Services), Tableau, QuickSight, Grafana, and others as applicable. Monitor, troubleshoot, and tune existing databases. Troubleshoot existing programs to resolve issues and provide technical support for in-house developed systems. Perform testing of programming development, system updates, and enhancements. Assist in creating, maintaining, and testing the Disaster Recovery Plan. Document support procedures, system configurations, and troubleshooting steps to support operational continuity and knowledge sharing. Qualifications, Education, Work Experience, Certification: Working knowledge of business systems in a manufacturing environment.
Experience
providing desktop and end-user support in a manufacturing or corporate environment. Proficient in programming languages to support end-user reporting requirements. Strong understanding of Microsoft-based productivity software (Microsoft 365, Windows OS). Working knowledge of SQL databases and basic network configuration (TCP/IP, DNS, DHCP). Working knowledge of IT hardware, software, and peripheral devices.
Experience
with C#, VB.NET, JavaScript, JSON, and XML a plus.
Knowledge, Skills and Abilities
Ability to solve complex technical problems through analysis and implement effective solutions based on timing, quality, and cost. Strong customer service mindset with the ability to clearly communicate technical concepts to non-technical users. Effective written and verbal communication and problem-solving skills. Demonstrated ability to work independently and manage responsibilities with minimal supervision. Strong individual contributor who also collaborates effectively within a team environment. Ability and desire to learn new technologies and systems. Good interpersonal and negotiation skills. Ability to manage multiple competing priorities in a fast-paced manufacturing environment. Ability to interact professionally with employees at all levels of the organization.
Qualifications
Associate’s degree, applicable certifications, or equivalent IT experience
Experience
2–5 years of experience in application support, systems support, or a similar IT role. Supervisory
Responsibilities
n/a Job level determined by various factors such as organization size, responsibility, career stage, and capabilities. Working conditions: Physical Demands: Required to sit or stand for long periods of time. The employee may occasionally lift and/or move up to 25 pounds. Travel: Domestic and international travel may be required as needed Equal Opportunity Employer (EOE) – Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender, identity, disability, protected veteran status and national origin. At Astemo, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. Our goal is to build an inclusive work environment that celebrates the differences of our employees. We want to ensure that every employee feels valued, respected and empowered. We don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Astemo is proud to be an equal opportunity employer. If you need a reasonable accommodation to apply for a job at Astemo, please send the nature of the request and contact information to am-jobs@hitachiastemo.com when applying for the position. At Astemo, innovation drives our passion for excellence. As a global leader in the mobility sector, we are dedicated to shaping the future through advanced technology, sustainable practices and a commitment to empowering our diverse team of talented individuals. We believe that our greatest asset is our people. With a rich legacy of pioneering breakthroughs and forward-thinking mindset, we continuously seek exceptional individuals who share our vision and ambition to redefine the mobility industry. As you explore our website, we invite you to discover exciting career opportunities across various disciplines and regions. Whether you are an experienced professional or new graduate, there is a place for you to thrive and make a meaningful impact within our dynamic global community. Join us in driving innovation, shaping the future and unlocking new possibilities in the mobility industry. Your journey begins here at Astemo. For Data Privacy queries or technical support, please email us.