Associate Director, Product Management, UpToDate Core
Experience
& Access The Role Make the core UpToDate experience easy to access, use, and evolve for clinicians, care teams, and enterprise customers. At Wolters Kluwer Health, the UpToDate suite supports millions of clinical decisions every day. As customer expectations, enterprise access models, clinical workflows, and digital product experiences continue to evolve, we are focused on delivering intuitive, reliable, and customer-ready experiences across core UpToDate web and mobile products. As Associate Director, Product Management, UpToDate Core
Experience
& Access, you will own product strategy and execution for a meaningful area of the core UpToDate experience. This includes improving registration, login, access, identity, and entitlement experiences; advancing web and mobile product improvements; managing important customer, accessibility, operational, and roadmap priorities; and helping shape how the core UpToDate experience evolves over time. This is a senior individual contributor role for a product leader who can operate across user experience, technical systems, enterprise customer needs, and product strategy. You will partner closely with engineering, UX, architecture, security, analytics, customer-facing, commercial, implementation, and product leadership teams to define priorities, make tradeoffs, and deliver measurable improvements for users and customers. What You’ll Do Own product strategy, roadmap priorities, and measurable outcomes for core UpToDate experience and access-related capabilities. Develop a deep understanding of how clinicians, care teams, administrators, and enterprise customers access and use UpToDate across web and mobile experiences. Identify opportunities to improve registration, login, authentication, SSO, account, identity, and entitlement workflows. Partner with engineering, architecture, security, implementation, and customer-facing teams to support scalable, customer-ready approaches to access, account, identity, and entitlement experiences. Lead discovery and prioritization for core product improvements that enhance usability, accessibility, reliability, customer readiness, and overall product quality. Manage roadmap priorities that balance product evolution with important customer requests, accessibility needs, operational improvements, and platform dependencies. Help shape consistent, intuitive product experiences across core UpToDate web and mobile platforms. Translate complex user, customer, technical, and business needs into clear product requirements, decision frameworks, roadmap priorities, and success metrics. Partner with UX, analytics, engineering, commercial, customer success, implementation, support, and other product teams from discovery through launch and iteration. Use customer conversations, product analytics, stakeholder input, experimentation, and post-launch feedback to inform product direction and measure impact. Make product decisions that balance user value, customer needs, technical feasibility, implementation complexity, accessibility, security, cost, risk, and business impact. Communicate product priorities, rationale, risks, dependencies, and tradeoffs clearly across cross-functional teams and leadership. What You’ll Bring 7+ years of product management experience in healthcare, enterprise SaaS, B2B software, workflow products, platform products, professional-information products, or other complex digital product environments. Demonstrated ability to own a meaningful product area, set roadmap priorities, and deliver measurable outcomes across multiple capabilities or workstreams. Strong product discovery and execution skills, including customer research, requirements definition, prioritization, roadmap development, experimentation, launch planning, and metrics-driven decision-making.
Experience
translating complex user, customer, technical, operational, and business needs into practical product plans and intuitive product experiences. Technical fluency with product areas that involve user access, account experience, authentication, identity, permissions, entitlements, enterprise administration, or implementation complexity. Ability to partner effectively with engineering, UX, architecture, security, analytics, commercial, implementation, customer success, support, and product leadership teams. Strong judgment in balancing strategic product opportunities with customer, accessibility, operational, and technical priorities. Strong communication, stakeholder-management, analytical thinking, and influencing skills. Ability to operate in ambiguity, connect related workstreams into a coherent product direction, and drive alignment in a complex cross-functional environment. Preferred Background
Experience
with SSO, authentication, identity management, user account models, entitlements, permissions, registration, login, or enterprise access workflows.
Experience
with healthcare technology, clinical decision support, regulated environments, accessibility requirements, or enterprise healthcare customers.
Experience
improving web and mobile product experiences used by professional or enterprise users.
Experience
modernizing established product experiences or evolving complex products across multiple platforms.
Experience
working on products that require close coordination across product, platform, security, architecture, implementation, customer-facing, and commercial teams. Familiarity with clinical workflows, healthcare content, point-of-care tools, or professional-information products. What Success Looks Like Users can access UpToDate with minimal friction across registration, login, SSO, identity, and entitlement experiences. Core UpToDate web and mobile experiences become more usable, accessible, reliable, and aligned with customer and user needs. Product teams have a clearer roadmap for improving access, account experience, core product quality, and platform experience consistency. Customer, accessibility, and operational product needs are prioritized and delivered with clarity, discipline, and measurable aimpact. Cross-functional teams have clear priorities, decision rationale, success metrics, and shared understanding of tradeoffs, risks, and dependencies. Product decisions balance user value, clinical trust, enterprise customer needs, technical feasibility, implementation complexity, security, accessibility, and business impact. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $146,900.00 - $262,400.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. 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