Exciting Contract Opportunity at Adam Dental Supplies! Join a well-respected dental supplies business where customer care truly matters. This is a fantastic opportunity for a motivated self-starter who enjoys helping others and wants to be part of a friendly, passionate team that genuinely enjoys coming to work. What you do here matters. You'll be supporting dental professionals who, in turn, care for their patients every day. The Opportunity (parental leave cover) As a Customer Service Representative within our Customer Care team, you'll be the trusted point of contact for our customers, delivering an outstanding service experience while building strong relationships over the phone and through email. This role is ideal for someone who enjoys being busy, thrives in a fast-paced environment, and takes pride in providing solutions and support to customers. You will manage inbound enquiries and proactively engage with customers to support them with: Product enquiries and recommendations Order processing, returns and quotations Promotions, new products and special offers Customer account enquiries General administration and customer follow-up Identifying opportunities to add value through solutions-focused conversations Through your interactions, you'll help strengthen customer relationships, contribute to sales growth, and ensure our customers receive the exceptional support they expect. The successful candidate will be: Customer-focused and relationship-driven Highly motivated and eager to learn Positive, enthusiastic, and solutions-oriented Reliable, accountable, and professional Organised with excellent attention to detail Comfortable working in a team environment Confident communicating over the phone and via email Skills & Experience Previous customer service experience in a phone-based or customer-facing environment Strong communication and interpersonal skills Ability to build rapport and develop long-term customer relationships Good computer literacy, including Microsoft Office Strong organisational and administration skills Ability to multitask and prioritise effectively Experience working to goals, service standards, or KPIs will be highly regarded About You You're someone who brings energy, enthusiasm, and a genuine desire to help others. You enjoy learning, embrace new challenges, and take pride in delivering exceptional service every day. Most importantly, you're a team player who values relationships, works hard, and contributes positively to those around you. If you're looking for an opportunity where your attitude, work ethic, and customer focus will be recognised and rewarded, we'd love to hear from you. We welcome applications from candidates with strong customer service backgrounds across healthcare, retail, hospitality, contact centres, administration, and other relationship-focused industries. Full product and industry training will be provided. Why Join Us? Friendly, supportive, and collaborative team culture Work for a respected and trusted market leader Comprehensive onboarding and training Ongoing development and career growth opportunities Free onsite parking and convenient public transport access Employee discounts on dental products Stable business with a strong reputation in the industry Over 90 years ago Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today. In the depths of the Great Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners. Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries and territories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work. No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place. Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations. Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request. US Candidates: jobsupport@henryschein.com UK and Ireland Candidates: UKHSHRRecruitment@henryschein.co.uk Australia and New Zealand Candidates: APACCareers@henryscheinone.com Malaysia Candidates: CNHR@henryschein.com Italy Candidates: risorse.umane@henryschein.it It is important to us to offer different types of work arrangements. Please see the types we offer below: Work From Home: Work is performed directly from the TSM's home office. Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required. Onsite: Work is performed exclusively at a company facility. Field: Position requires traveling to different locations within a specific geographic territory, as assigned.