Service Delivery Leader - BCM - Retirement Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook. Job Description
Responsibilities
Manage day-to-day service delivery for Retirement operations within the BCM vertical, ensuring consistent performance against SLAs and client expectations. Lead a team of associates and team leads, driving accountability, engagement, and continuous improvement in service delivery. Collaborate with cross-functional teams including Quality, Risk, and Technology to resolve issues and implement process enhancements. Monitor operational metrics and dashboards to proactively identify trends, risks, and opportunities for improvement. Ensure adherence to compliance and control frameworks, supporting audits and regulatory reviews with accurate documentation and timely responses. Drive process standardization and simplification across Retirement workflows, contributing to broader transformation initiatives. Support client interactions and governance forums by providing operational insights, updates, and issue resolution. Coach and develop team members, fostering a culture of performance, collaboration, and domain capability building.
Qualifications
Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics Certifications AINS 101 - Increasing Your Insurance IQ - The Institutes (USA)The Institutes (USA), Associate, Life Management Institute (ALMI) - Life Office Management Association (LOMA)Life Office Management Association (LOMA), Fellow, Life Management Institute (FLMI) - Life Office Management Association (LOMA)Life Office Management Association (LOMA), LOMA 280 - Principles of Insurance - GenpactGenpact, LOMA 290 - Insurance Company Operations - Life Office Management Association (LOMA)Life Office Management Association (LOMA) Required Skills Banking Capital Markets, Domain Consulting, Risk Management, Wealth Management Language English (Required), Spanish (Required) Language Proficiency - Proficient - C2 Additional Job Location - Job Type Regular Master Skill List - BCM – Retirement
Remote Type
- Remote
Work Shift
- Rotating (United States of America) The approximate annual base compensation range for this position is: 66,500 to 83,500 USD “Los Angeles California-based candidates are not eligible for this role” The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity. Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. We're an agentic and advanced technology solutions company that runs mission-critical operations for the world's leading companies, while building and deploying the agentic products and technology that power those operations. Our teams bring deep expertise to shape what AI can do and change how businesses actually run. Join us to build the career you want — and be on it because you'll be in it. At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change how the world's leading companies operate. There's a lot to learn here, and room to grow. Genpact never asks applicants to pay to be part of our hiring process. If you get an email asking you to purchase a starter kit, equipment, or training, or pay to apply for a job, please assume this is a scam.