As a PPCI & Customer Service Leader, you will lead demand planning, inventory planning, customer service, and order management activities for the Peru market while serving as the primary Supply Chain focal point for the local organization. This role is responsible for driving the effectiveness of the local Sales & Operations Planning (S&OP) process, ensuring alignment across Sales, Marketing, Finance, Operations, and regional Supply Chain teams. You will help balance customer requirements, inventory performance, and business objectives through data-driven decision-making and cross-functional collaboration. The position plays a critical role in improving forecasting accuracy, service levels, and overall supply chain performance. Why This Role Matters Leads key supply chain processes including demand planning, inventory management, customer service, and S&OP, directly impacting customer satisfaction and business performance. Serves as the local steward of the S&OP process, driving alignment, governance, and continuous improvement across multiple business functions. Helps optimize inventory investment, improve forecast accuracy, and support service level and cash flow objectives. Strengthens collaboration with customers, suppliers, and regional teams to enhance supply chain execution and long-term business results. What You Will Do Lead the local demand planning process by developing accurate forecasts, evaluating assumptions, identifying risks and opportunities, and aligning plans with business objectives. Manage inventory and supply planning activities to ensure product availability, maintain inventory health, and support targeted service levels and cash flow goals. Own and continuously improve the local S&OP process, coordinating cross-functional stakeholders and monitoring performance against key supply chain metrics. Develop and execute customer service strategies, including collaborative planning programs with key customers, order management improvements, and enhanced service delivery. Oversee warranty and claims processes while partnering with customers, suppliers, and internal stakeholders to resolve issues and improve operational performance. Lead and develop Supply Chain and Customer Service team members while fostering a culture of collaboration, accountability, and continuous improvement. What We’re Looking For Bachelor’s degree in Industrial Engineering or a related discipline; postgraduate studies in Business, Supply Chain, or Logistics are preferred. 7+ years of experience in demand planning, inventory management, customer service, supply chain operations, or related business functions, including experience leading S&OP processes. Strong analytical, forecasting, and business planning skills with the ability to translate data into actionable decisions. Excellent communication, stakeholder management, leadership, and English-language skills, with experience working in a cross-functional and multinational environment. #LI-FG1 Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 49 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law. At Goodyear, we make life's connections easier every day. People around the world count on us to get them where they need to go, now and into the future. But our relentless pursuit of forward motion doesn't just keep the world moving. It shapes a workplace that celebrates our different talents, experiences, and culture. It inspires us to continue developing our skills and encourages our career moves all while keeping us focused on building a better future for our associates, our business, and the planet. Come discover the opportunities ahead with Team Goodyear. Working at Goodyear A true member of the Goodyear hiring team will always interview candidates in-person or over the phone before extending any job offers. Candidates are never asked to download software, provide financial information or send payment as part of the employment process. Goodyear is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. If you need reasonable accommodation to complete the online application, or any other part of the employment process, please call the Goodyear Candidate Care Line at 330.796.4500. When contacting us, please provide your name, telephone number, and email address, along with a description of your request for accommodation. Click here for more information about Equal Opportunity laws and here for related information. Reasonable workplace accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for a reasonable workplace accommodation will be responded to. Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. 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