Role
Responsibilities
Carrier is looking for a data management professional to join our team as MDM Operations Business Partners (Vendors/Customers), Analyst/Operator. The MDM Operations Business Partners (Vendors/Customers) Analyst/Operator will be part of the Carrier Business Services (CBS) Global Master Data Management (MDM) team and will be responsible for the timely master data maintenance with the Business Partners (Vendors/Customers) data domain. The role will support efficient and controlled MDM operations services for the Business Partners (Vendors/Customers)datadomain delivering the highest Master Data quality level, first-time right, supporting efficient end-to-end business processes and allowing for decision making based on trusted data. The role focuses on operational excellence, thriving for best-in-class Master Data quality. To achieve this, skills and experience in shared services and/or MDM services are needed. For the Business Partners (Vendors/Customers) data domain, he/she supports the delivery of agreed service levels, applying the mandatory controls & compliance rules. He/She operates in a highly complex systems landscape and within a matrix organization. System complexity includes at least 100+ ERP instances, plus several other enterprise-level systems, supported by multiple service providers. Role Purpose: Being part of an enthusiastic and dynamic team, your responsibilities include: Responsible for executing activities done by the MDM Operations team within all capabilities provided, i.e. Master Data maintenance processes, controls, SLAs, point of contact for MDM CoE and business, issue solving (root cause analysis), process performance monitoring Maintaining Master Data following the data quality, controls and compliance rules and regulations Adhering to SLAs and report/escalate exceptions to Operations domain Lead Notifying the business users on the status of requests (e.g. rejected requests and reason) Conduct issue root cause analyses and IT touchpoint for system issues fixes Support monitoring of MDM services performance and MDM end-to-end processes timelines Supports MDM Operations management and collaborate with the MDM CoE for new service introduction. This includes taking part into projects testing phases, producing SOPs and training materials Supporting the data archiving and/or de-activation process with checks for open transactions and/or use in other systems Supporting monthly operations sample auditing and its reporting Supporting MDM field audits Keeping MDM Operations documentation up to date (e.g. SOP, training materials, …) When applicable, responsible for data entry into information systems Responsible to respond to business for additional information on completeness and accuracy of master data requests, including process to follow and update on request status Good communication and teamwork within and across organizational boundaries Support MDM Operations Lead and Domain Lead with process standardization and optimization to drive down total cost to serve and enhance customer satisfaction through continuous improvements Customer service mind-set with excellent customer service skills Ability to build working relationships and foster communication with internal customers within and across organizational and geographic boundaries Minimum
Requirements
Bachelor level Japanese skill (reading, writing and speaking) Minimum 2-3 years’ experience in a shared service center Working experience supporting MDM operational processes preferred
Experience
in implementation of MDM in a Shared Services environment preferred
Experience
in interfacing with business operational customers and IT
Experience
in root cause analysis
Experience
in MDM application systems as key user (preferably SAP and SAP MDG)
Experience
in continuous improvements preferred
Experience
in Ariba preferred
Experience
in complex IT system environments as user
Experience
in complex business environments with multiple stakeholders, including service providers for both IT as organizational/processcapabilities Keeps deadlines and produces high quality output Manage dialogue with support functions and key stakeholders Good communicator Partner for issue management/escalation International mind-set – sensible to cultural differences Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.