Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Director, Global Invoice-to-Pay (I2P) Operations is a critical leadership role responsible for delivering world-class, end-to-end I2P and Vendor Master Data (VMD) operations at a global scale. This role drives operational excellence, scalability, and service performance across a complex, multi-region environment. What You’ll Do Lead a high-performing global organization operating within a hybrid delivery model (captive and outsourced), ensuring consistent, efficient, and high-quality service delivery Partner with Global Process Management and Transformation teams to bring strategy to life, translating process and system design into seamless operational execution Own the successful rollout of transformation initiatives, ensuring strong operational readiness, effective adoption, and sustained performance post-implementation Drive continuous improvement across service delivery, enhancing productivity, quality, cost efficiency, and working capital outcomes 1. Operations & Service Delivery Own global I2P and VMD performance (SLA, quality, cycle time, cost) Lead a complex, global, multi-region organization across diverse business units and delivery environments Ensure standardized, scalable process execution across all geographies Drive continuous improvement in productivity, service quality, and efficienc 2. Change Execution & Operational Readiness Serve as the primary operations lead for I2P transformation initiatives (ERP, Coupa, automation) Partner with Global Process Management and Transformation to operationalize new processes, systems, and service models Ensure operational readiness (impact assessments, resource planning, cutover execution) Drive adoption through structured communication, training, and performance management Own post-deployment stabilization and ensure sustained service performance 3. Service Delivery Model & Vendor Governance Execute and optimize the global I2P delivery model (captive + outsourced) Own performance of external service providers (SLA adherence, governance, continuous improvement) Drive accountability to contractual commitments and business outcomes 4. Financial Performance & Controls Own operational performance (cost efficiency, productivity, scalability) Own development, publication, and presentation of global I2P performance metrics Support working capital optimization through disciplined invoice and payment execution Monitor KPIs and lead corrective action on performance gaps Ensure a strong global control environment (SOX, audit, regulatory compliance) Partner with Controllership to proactively manage risk and remediate audit findings 5. Stakeholder & Governance Leadership Build strong partnerships across Finance, Procurement, and Controllership Lead governance forums (MBRs, QBRs) with clear performance insights and actions 6. People & Culture Build and lead a high-performing global organization Develop leadership capability and succession pipeline Foster a culture of accountability, collaboration, and continuous improvement Champion Xylem values: Empowered to Lead, Accountable to Deliver, Inspired to Innovate
Qualifications
Bachelor’s degree in Accounting, Finance, or related field 10+ years of experience in I2P / P2P operations, including global leadership roles
Experience
leading global shared services / GBS in hybrid delivery models (captive + outsourced) Proven track record supporting large-scale transformation (ERP, automation, operating model changes) Strong knowledge of SOX, audit, and financial controls Demonstrated ability to drive operational excellence and scalable service delivery Strong analytical, problem-solving, and data-driven decision-making skills Excellent stakeholder management and executive communication skills Preferred
Experience
with SAP S/4HANA, Coupa, and invoice automation technologies Lean / Six Sigma or continuous improvement certification
Experience
in digital transformation (automation, AI-enabled processes) Travel Ability to travel globally (~25%) Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. Our Talent Community is a great way to stay connected to learn more about our high impact culture initiatives and latest career opportunities! Tell us more about yourself and help recruiters find you if there’s an opportunity that aligns with your background, skills and interests. Join our Talent Community Today! Want to know what kind of Impact you can make? Our goal is to optimize water access and quality, and promote responsible consumption, so that communities across the globe can thrive. Through Xylem Watermark, our Corporate Citizenship Program, we provide and protect safe water resources for communities around the world by engaging all stakeholders and educating about water issues. Learn more by clicking here – Working at Xylem (https://www.xylem.com/en-us/careers/working-at-xylem/) Inclusion and Belonging at Xylem Inclusion and Belonging are fundamental to how we enable our customers to tackle global water challenges. Learn more about our commitment to Inclusion and Belonging. (https://www.xylem.com/en-us/careers/inclusion-and-belonging/)