CX/UX Design Manager (Nursing) – Hybrid (ET/CT) R0055920 | DXG | UX/CX COE | Wolters Kluwer Team & Role Wolters Kluwer Health is seeking a CX/UX Design Manager (Nursing) to lead design and experience strategy and execution across the Nursing portfolio, spanning education, practice, and professional development. This role sits in a complex, regulated, and high-impact domain and requires a leader who drives clarity, alignment, and data-driven decision making. This is a player-coach leadership role, not a visual design position only. You will set direction in ambiguous spaces, align cross-functional teams early in the product lifecycle, and ensure UX drives meaningful outcomes for nurses, students, educators, and institutions. You will also act as a change agent, helping partners evolve their understanding of UX from strategic product design to execution.
About Us
Lippincott Nursing
Education
Link Lippincott Nursing Solutions: Link Hybrid: Eight days a month we come together in the closest ET/CT local office within 50 miles to experience the value of connecting with colleagues. You will report to the Director, CX/UX Design, and work under the leadership of the VP, User
Experience
& Design. This role is a part of DXG | UX/CX - Wolters Kluwer DXG U.S., Inc. | Please view the site office location directory for potential office preferences nationwide. http://bit.ly/Find_A_WK_Office | #LI-Hybrid Apply now with your resume, portfolio, and a brief summary of why you’re excited about this opportunity. Your Portfolio Resume and portfolio should demonstrate experience leading complex, cross-functional product work, including examples of strategic thinking, facilitation, and shipped outcomes, not just visual design artifacts. Required
Job Qualifications
| What We’re Looking For
Experience
leading UX in complex, ambiguous product environments Strong facilitation skills with a track record of driving alignment and decisions Ability to influence cross-functional partners without formal authority History of impactful, user-centered product experiences Strong product thinking and business awareness Comfort operating as a player-coach Preferred
Experience
in healthcare, education, or other regulated industries Familiarity with accessibility and inclusive design practices
Experience
contributing to AI-enabled or emerging technology experiences Background in systems thinking or service design Technical & Craft Foundations
Experience
working with design systems and scalable UX patterns Working knowledge of WCAG accessibility standards Proficiency with Figma and current Figma best practices (auto-layout, local-components, selection, etc.) Adobe Creative Suite familiarity a plus Understanding of agile development and complex, cross-functional delivery Foundational knowledge of HTML5 and CSS3 to support effective collaboration with Engineering
Experience
or working knowledge in the AI space, including designing or partnering on AI‑enabled experiences and understanding implications for usability, trust, and workflow integration What Success Looks Like UX is engaged earlier and more consistently in product discovery PreVis and visioning workshops drive alignment and momentum Accessibility and usability are considered early, not retrofitted UX helps shape responsible, effective AI-enabled experiences UX is viewed as a vital strategic product partner, not a downstream service What You’ll Do Strategy, Discovery, and Alignment Own UX strategy for key Nursing initiatives across education and practice portfolios Use iterative discovery and experimentation to reduce product risk by validating value, business viability, usability, and feasibility early and continuously Frame complex or competing inputs into clear problem statements and opportunity areas Initiate and lead PreVis / visioning workshops to align teams on future-state experiences and priorities Bring UX into the earliest stages of product thinking, shaping problems before solutions are defined Partner closely with Product, Engineering, and AI teams to ensure feasibility, quality, and follow-through Collaborate closely with UX Research to ensure that insights guide strategic decisions and direction, and that proposed solutions are thoroughly validated Delivery and Execution Guide work from strategy through execution, including concepts, roadmaps, and shipped experiences Stay hands-on when needed, particularly during early discovery or high-ambiguity initiatives Systems, Accessibility, and Emerging AI Design across end-to-end journeys, workflows, and platforms Embed accessibility (WCAG) into UX thinking and delivery from the start Reinforce consistent UX patterns and experience quality across the Nursing and broader Health ecosystem Help shape agentic and AI-enabled experiences that are usable, trustworthy, and grounded in real nursing workflows Team Leadership and Growth Lead and develop UX designers, setting clear expectations and providing ongoing coaching Evolve team structure and engagement models as the business scales Manage day-to-day resourcing, including oversight of contractors and external partners Demonstrate responsible stewardship of allocated resources and delivery commitments Foster a collaborative, outcomes-oriented UX culture Leadership, Influence, and Change Act as a change agent, increasing UX maturity across partners and teams Influence without authority through credibility, clarity, and strong facilitation Represent UX effectively in cross-functional and leadership forums Communicate progress, risks, tradeoffs, and recommendations in executive-ready narratives Why Wolters Kluwer Health, Nursing Our Nursing products support learners and professionals at critical moments, from education through practice. UX plays a pivotal role in shaping these experiences, and this role offers the opportunity to lead change, influence how products are built, and deliver impact at meaningful scale. Additional Information Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. details of our benefits are available https://www.wolterskluwerbenefitsguide.com/welcome/ Company Overview Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands. • Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84 • Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023 • WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023 Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $128,900.00 - $226,050.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. 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