Job Type: Full time Exempt/Non Exempt: Salary Job Description: Location Details: Hybrid Position Schedule / Shift: Monday – Friday, 8am – 5pm Position Summary: Applicants for this position are required to be eligible to lawfully work in the U.S. immediately. Employer will not sponsor applicants for U.S. work authorization (example: H-1B visa) for this role. Support management and senior staff in the research, analysis and development of Business Intelligence (BI) solutions. Identify areas for data quality improvement and provide support in the resolution of data quality problems. Provide training and support to end users regarding BI solutions and the IBI data warehouse. Assist management and senior staff with the development of proposals and business cases. Develop end user documentation and communication plans. Analyze and assess the impact of changes to Actuarial, Underwriting, Sales, Processing and Claims procedures/systems including rate revision changes on data and reporting requirements. Assist in the development of data management quality assurance standards and processes. Participate in root cause analysis and problem-solving activities as needed. Maintain Competency Center documents including procedures and communications.

Qualifications

Required

Education

College level coursework in Business Administration, Information Systems, Statistics, Insurance or related field

Experience

Programming experience using SAS, Easytrieve, SQL, HTML and Javascript Creating web pages Auditing, balancing and reconciling data Analyzing procedures to identify and correct errors Preparing reports, correspondence and project plans Acceptance testing including assisting in the development of test scenarios and test data PC software applications (e.g. MS Office, Excel, Access, SAS or other statistical software) Control languages (e.g., JCL) Knowledge and Skills: Technology project lifecycle and various analytic and project management tools PC software applications (e.g. Visio, ERWIN, Process Mapping tools, etc.) Data management quality assurance standards and processes Ability to: Communicate effectively with others in a work environment and public Analyze information and business process flows Utilize business intelligence tools (i.e., SQL, Data Studio, SAS, Oracle BI) Explore alternative approaches to existing process and project objectives Identify coding issues and recommend improvements to the system Understand technology as it relates to business Preferred

Education

Associate degree in Business Administration, Information Systems, Statistics, Insurance or related field

Experience

in/with: Documenting business processes Insurance (e.g. Actuarial, Claims, Underwriting, etc.) processes and procedures P&C insurance products, trends and practices Work Environment: This position works from a home office location. Depending on the role, some employees may be required to come into the office, at a minimum, for important departmental meetings or team building events. Compensation &

Benefits

Overview: ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.). Compensation Business Intelligence Support Analyst will earn a competitive salary of $70,000 - $87,000 annually with annual bonus potential based on performance.

Benefits

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth. Health & Wellness Medical plans with multiple coverage options, including HSA eligibility Prescription drug coverage Dental and vision benefits Employee Assistance Program (confidential support services) Financial Protection & Insurance Company-paid basic life insurance Optional supplemental life insurance and dependent coverage Short-term and long-term disability coverage Critical illness, accident, and pet insurance options Retirement & Savings 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options Time Off & Leave Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules Paid leave programs, including parental, bereavement, jury duty, and military leave Career Growth &

Education

Tuition assistance (up to $5,250 annually; 80% covered by ACG) Professional certification support with 100% reimbursement for eligible programs Opportunities for career development and advancement Additional Perks Complimentary AAA membership with roadside assistance and travel discounts Adoption assistance program Job Posting Period: This position is expected to remain posted through July 31, 2026; however, it may close at any time once a qualified candidate pool is identified. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit www.aaa.com Important Note: ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position. The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 13+ million members and customers across 14 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. If you have a disability and require an accommodation to help you complete our employment application process, please send an email to Talentacquisition@acg.aaa.com indicating the accommodation / assistance needed and a member of the Talent Acquisition Team will follow up to assist you within 2 business days.