Posting End Date: July 15, 2026

Employee Type

Regular-Full time Union/Non: This is a non-union position Enbridge is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purposeful company that values safety and collaboration, we’re looking for you. This position requires employees to work nights, weekends, holidays, overtime, and assigned shifts at the Gastonia, NC office location but will support our Ohio location. What You Will Do: The Dispatcher I is responsible for coordinating the assignment of work to ensure that Company and customer generated work orders, including emergency orders involving reports of gas leaks, odors of gas, damaged gas lines, fires, explosions, etc. are dispatched to appropriate field employees in a timely and accurate manner to meet Company, as well as state utility commission and federal requirements. Additional

Responsibilities

Include: Responds to and processes emergency calls and order. Receives and relays messages between customers, field personnel and internal departments. Prepares and maintains daily workload distribution. Dispatches service orders by priority, date, and time wanted. Processes and maintains accurate reports and logs. Maintains accurate on-call personnel files. Answers emergency calls, creates emergency orders, and dispatches emergency work to field personnel. Manages notifications of escalated incidents to management and operations personnel. Work with field supervisors for assigned area to monitor scheduled work, make work assignments, assess and schedule field employee overtime, and reassigns work as necessary to balance the workload and complete all scheduled work. Perform other duties as requested or assigned. Who You Are: Completed high school or equivalent (i.e. GED). 0-2 years' directly-related experience (Directly Related

Experience

includes: Education, Retail/Customer Service; Public Safety Services, Field Service Operations, Transportation, and/or Logistics Planning experience).

Preferred Qualifications

Bachelor’s or Associate's Degree 2+ years experience Dispatch/Call Center experience Two-way radio and dispatching equipment/code experience Typing experience (25 wpm) Certified Emergency Number Professional (ENP) Certified Emergency Medical Dispatcher (EMD) Working knowledge of typical systems and applications in a dispatch environment

Working Conditions

Dispatch is 24/7 with 3 shifts. Shift bids typically occur on a yearly basis, and the results of these shift bids may change an individual's schedule for the following year. During the training period, the successful candidate will be required to come into the office 5 days per week. Shifts may vary during training period. The training period is typically around 12-16 weeks. Once training is complete, the successful candidate will be eligible to work the designated hybrid schedule (current hybrid schedule is 3 days in office and 2 days at home). Requires long periods of sitting.

Physical Requirements

(Include but are not limited to): Balancing, bending and stooping, climbing, crawling, lifting and carrying (up to 15 pounds), grasping, kneeling, pulling hand over hand, pushing, reaching above shoulder, repetitive motion, sitting, standing, walking, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement (be able to talk on the phone and hear callers). Mental

Requirements

(Both field & office) include but are not limited to: Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone. At this time, Enbridge cannot transfer or sponsor a work visa or employment authorization for this position. This position does not offer relocation assistance. At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com. Information For Applicants: Applications can be submitted via our online recruiting system only. We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. Final candidates for this position may be required to undergo a security screening, including a criminal records check. To learn more about us, visit www.enbridge.com Current Enbridge Contractor If you are a current Enbridge contractor and looking to apply to a posted position, please click on the link below. Find Jobs Life Takes Energy When the energy you invest in life meets the energy we fuel it with, beautiful things happen. That’s because our energy fuels yours in hundreds of meaningful ways – and in ways you might never have imagined. We don’t cook your holiday dinners. Or drive the kids to skating practice. But we do help provide the energy that makes all these things possible. Enbridge brings you more than just energy. The products we deliver are part of everyone’s quality of life. Ours is the energy that makes a house a home. The energy that moves our economy. The energy that makes life more convenient and more connected. We understand that your life takes energy. And we are proud to bring it to you. Learn more: https://www.enbridge.com/about-us