Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Role As the IT Business Relationship Management Manager, you will lead the development and management of strategic relationships between business stakeholders and IT teams to ensure technology solutions align with business objectives. You will serve as a trusted advisor to business leaders, champion collaboration across functions, and drive initiatives that improve business performance, stakeholder satisfaction, and organizational effectiveness. This role offers the opportunity to influence strategic priorities, lead a talented team, and shape how technology enables business success. Core

Responsibilities

Build and maintain strong relationships with key business stakeholders and functional leaders across the organization. Partner with business teams to understand strategic objectives, identify opportunities, and align technology solutions with business needs. Serve as the primary liaison between business units and IT, facilitating effective communication, collaboration, and issue resolution. Lead the prioritization, planning, and execution of business-focused technology initiatives and improvement projects. Monitor stakeholder satisfaction, evaluate relationship effectiveness, and implement strategies that enhance business partnerships and service delivery. Lead, develop, and mentor a team of business relationship professionals while establishing performance goals, fostering collaboration, and supporting career growth. Required

Qualifications

Bachelor's degree in Business Administration, Management, Information Systems, or a related field. Minimum of 5 years of experience in business relationship management, business analysis, project management, IT partnership management, or a related discipline. Minimum of 2 years of people leadership experience, including coaching, performance management, and team development.

Experience

partnering with business leaders and technology teams to deliver strategic initiatives and business outcomes.

Experience

managing multiple priorities, stakeholders, and projects in a dynamic environment. Strong stakeholder management and relationship-building skills. Excellent verbal, written, and presentation communication skills.

Experience

with CRM platforms and business analysis tools. Strong project management capabilities, including planning, scheduling, resource allocation, budgeting, and execution. Ability to identify risks, resolve conflicts, and drive consensus across diverse stakeholder groups. Strong analytical, problem-solving, and strategic thinking skills.

Preferred Qualifications

Experience

implementing formal Business Relationship Management (BRM) practices or frameworks. Project Management Professional (PMP), BRMP, CBAP, or other relevant professional certification.

Experience

supporting digital transformation, enterprise technology, or organizational change initiatives. Knowledge of IT service management principles and governance frameworks.

Experience

within a global manufacturing, industrial, or technology-driven organization. Additional Information Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel

Requirements

Travel may be required periodically to support stakeholder engagement, business initiatives, project implementation activities, and team development. Leadership Expectations Successful candidates will demonstrate the following high-impact leadership behaviors: Strategic Decision Making: Evaluate complex situations, balance competing priorities, and make informed decisions that support organizational goals and long-term business success. Effective Communication: Clearly communicate vision, priorities, expectations, and feedback while fostering transparency and collaboration. Fostering Team Growth: Invest in employee development through coaching, mentoring, knowledge sharing, and growth opportunities that build organizational capability. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation Our Talent Community is a great way to stay connected to learn more about our high impact culture initiatives and latest career opportunities! Tell us more about yourself and help recruiters find you if there’s an opportunity that aligns with your background, skills and interests. Join our Talent Community Today! Want to know what kind of Impact you can make? Our goal is to optimize water access and quality, and promote responsible consumption, so that communities across the globe can thrive. Through Xylem Watermark, our Corporate Citizenship Program, we provide and protect safe water resources for communities around the world by engaging all stakeholders and educating about water issues. Learn more by clicking here – Working at Xylem (https://www.xylem.com/en-us/careers/working-at-xylem/) Inclusion and Belonging at Xylem Inclusion and Belonging are fundamental to how we enable our customers to tackle global water challenges. Learn more about our commitment to Inclusion and Belonging. (https://www.xylem.com/en-us/careers/inclusion-and-belonging/)