Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Mass General Brigham International (MGBI) represents a systemwide initiative to provide leading clinical care to patients, advisory services, and Transformational Partnerships to our customers from around the world. This exciting business initiative combines a broad set of existing capabilities with a new focus on integration. With significant investment in this program, MGBI plans to enhance patient and customer experience by developing and improving services for destination patients and driving broad-based business growth. Mass General Brigham International Advisory partners with governments, health systems, and healthcare organizations around the world to design and implement strategic, clinical, and operational transformation initiatives. Delivering this work requires coordination across multidisciplinary consulting teams, clinical subject matter experts, business development, finance, legal, and executive leadership. To ensure efficient execution and enable continued growth, the Advisory practice requires a dedicated administrative and operational manager to establish scalable business operations, oversee HR and resource management, standardize processes, and provide the operational infrastructure necessary to support high-quality client delivery and organizational performance. The ideal candidate has progressively responsible experience managing business operations within a consulting, healthcare, or other professional services environment. They have successfully established operational infrastructure, implemented scalable processes, managed complex project portfolios, and partnered with executive leadership to improve organizational performance. Candidates should demonstrate experience balancing strategic planning with operational execution while working across multiple stakeholders and competing priorities.

Qualifications

Education

Bachelor's Degree in Business Administration, Healthcare Administration or related field of study required Master's Degree in a related field of study preferred Equivalent experience may be accepted in lieu of degree

Experience

3+ years of experience in administrative or operational management in a healthcare or clinical setting required 3+ years of experience supervising staff required 3+ years of experience managing budgets preferred or experience and familiarity with regulatory compliance in healthcare 3+ years preferred Why Join Mass General Brigham? Make a meaningful impact within one of the nation's leading healthcare systems Partner with senior leaders on strategic and operational initiatives Lead process improvement efforts that enhance organizational performance Build and develop high-performing administrative teams Gain exposure to cross-functional healthcare operations and enterprise-wide projects Work in a collaborative culture focused on innovation, growth, and excellence What You'll Do Provide leadership for day-to-day administrative and operational functions, including staff management, scheduling, office operations, and resource planning Develop, implement, and continuously improve policies, procedures, and workflows that promote efficiency and operational excellence Partner with clinical and executive leadership to support strategic planning, organizational goals, and performance improvement initiatives Manage departmental budgets, monitor financial performance, and ensure responsible stewardship of resources Facilitate effective communication and collaboration across departments and multidisciplinary teams Ensure compliance with regulatory requirements, accreditation standards, and organizational policies Lead onboarding, training, mentoring, and professional development efforts for administrative staff Drive operational improvement projects focused on employee engagement, service excellence, and organizational effectiveness Develop reports, dashboards, and operational metrics to support data-driven decision making Key Skills and Competencies: Proven leadership skills with the ability to motivate teams, manage priorities, and drive operational excellence in a fast-paced healthcare environment. Exceptional communication and relationship-building skills, with the ability to collaborate effectively across clinical, operational, and executive stakeholders. Strong organizational, analytical, and problem-solving abilities, with a focus on process improvement and achieving measurable results.

Experience

utilizing Microsoft Office Suite and administrative systems to manage workflows, reporting, scheduling, and operational performance. Ability to lead multiple projects simultaneously while balancing competing priorities and deadlines. Knowledge of healthcare operations, regulatory requirements, accreditation standards, and documentation best practices. Skilled in developing efficient processes, implementing operational improvements, and supporting organizational change initiatives. Data-driven mindset with experience using metrics, dashboards, and reporting tools to inform decision-making and improve performance. Hybrid Working Model

Requirements

M-F Eastern business hours. Monday and Tuesday onsite at Assembly Row in Somerville, MA No international travel is expected or required Remote work requires stable, secure, quiet, compliant workstation using MGB provided equipment

Additional Job Details (if applicable)

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$79,560.00 - $115,720.80/Annual Grade 7 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.