Posted 3 weeks ago

Customer Service Specialist

A710-GY Dalian Tire Co. Ltd. China, CN Kunshan
Remote Full Time

Job description

What You'll Do: You will be responsible to order processing create, confirm and maintain customer orders in system, ensuring accuracy of product information, pricing, delivery terms, and customer requirements. You will need to do Cross‑Functional Coordination: collaborate closely with Sales, Planning, Warehouse, and Logistics teams to confirm product availability, production schedules and shipment readiness. You will need to take responsibilities in Shipment & Delivery Monitoring: track shipment activities, monitor logistics progress to ensure timely dispatch of goods in alignment with customer expectations and internal timelines. You will be responsible for issue Resolution: identify and resolve order‑related problems, including quantity mismatches, delivery delays, system errors, or customer inquiries, escalating issues when necessary. You are responsible for data analysis: demonstrates outstanding data visualization and analytical capabilities for delivering high‑quality, data‑driven results, making good use of digital reports to help team improve productivity and efficiency. You are responsible for Documentation & Compliance: maintain accurate records of order transactions, shipment documents, and communication logs. Ensure adherence to internal policies, operational guidelines, and compliance requirements. You are responsible for Continuous Improvement: Support process optimization initiatives aimed at improving order accuracy, operational efficiency, and customer satisfaction. What we're looking for: You with a bachelor's degree in related area. You are data driven and proactive when communicating with cross functions. You with experience in supple chain related: DP/ SP/ CS/ Logistics/ sales support. What Will Set You Apart: You with successful project improvements experience in which you take part in as an important role. You with good skill in spoken English. Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 49 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law. At Goodyear, we make life's connections easier every day. People around the world count on us to get them where they need to go, now and into the future. But our relentless pursuit of forward motion doesn't just keep the world moving. It shapes a workplace that celebrates our different talents, experiences, and culture. It inspires us to continue developing our skills and encourages our career moves all while keeping us focused on building a better future for our associates, our business, and the planet. Come discover the opportunities ahead with Team Goodyear. Working at Goodyear A true member of the Goodyear hiring team will always interview candidates in-person or over the phone before extending any job offers. Candidates are never asked to download software, provide financial information or send payment as part of the employment process. Goodyear is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. If you need reasonable accommodation to complete the online application, or any other part of the employment process, please call the Goodyear Candidate Care Line at 330.796.4500. When contacting us, please provide your name, telephone number, and email address, along with a description of your request for accommodation. Click here for more information about Equal Opportunity laws and here for related information. Reasonable workplace accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for a reasonable workplace accommodation will be responded to. Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Click here for more information about Equal Opportunity laws. See Goodyear’s EEO Policy Statement here. Notice: Federal law requires Goodyear to verify the identity and employment eligibility of all persons hired to work in the United States. Goodyear will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. See posters below for details. E-Verify Participation Poster (English and Spanish) If you have the right to work, don't let anyone take it away. Are you an agency Recruiter in the Americas or Asia Pacific? Goodyear’s Global Talent Acquisition team has partnered with Recruitifi for all salaried, non-executive level candidate submissions. To be a part of our agency community please apply here.

Skills and functions

  • Human Resources