Full-Service Travel Agent | Work From Home Do you have a passion for travel and helping others create unforgettable experiences? AAA Club Alliance is looking for an experienced Full-Service Travel Agent to join our remote Travel Contact Center team. If you enjoy planning everything from weekend getaways to complex international vacations while delivering exceptional customer service, we'd love to hear from you. In this work-from-home role, you'll help Members and non-Members book personalized domestic and international travel, build lasting client relationships, and earn monthly sales incentives—all while working for one of the most trusted names in travel. Why You'll Love Working at AAA: 100% Remote – Work from the comfort of your home. Competitive Pay – Earn $18.00–$30.00 per hour, based on experience and location. Monthly Performance Incentives for sales and bookings. Paid Virtual Training with all required equipment provided. Comprehensive benefits including: Medical, dental, vision, and prescription coverage Flexible Spending Accounts Wellness and Health Advocate programs 401(k) with employer match FREE AAA Membership And much more! Work Schedule (all hours are Eastern Time) Sunday - 10 am to 4 pm Monday - 9:30 am to 6 pm Tuesday - 9:30 am to 6 pm Wednesday - 10 am to 6 pm Thursday - Off Friday - 9:30 am to 6 pm Saturday - Off Who Can Apply? To be considered, candidates must reside in one of the following locations: Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, Washington, DC, or West Virginia. What You'll Do As a Remote Full-Service Travel Agent, you'll: Plan and book domestic and international vacations, including customized FIT (Fully Independent Travel) itineraries. Assist Members and non-Members via phone, email, and web chat. Match travelers with the best destinations, travel products, and exclusive AAA benefits. Build long-term client relationships that encourage repeat business. Stay current on travel promotions, destinations, and industry trends. Process travel reservations while maintaining compliance with ARC regulations and AAA policies. Identify opportunities to upsell and cross-sell travel products that enhance the customer experience. Meet performance goals while providing exceptional customer service. Assist with travel-related problem resolution and itinerary changes. Mentor fellow Travel Contact Center Associates when needed. What We're Looking For High school diploma or equivalent (travel school graduates are encouraged to apply). At least 2 years of leisure travel industry experience. Experience using airline reservation systems, ticketing platforms, GDS, and online booking tools. Strong knowledge of domestic and international travel planning. Excellent communication, customer service, sales, and problem-solving skills. Extensive worldwide geography knowledge. Ability to thrive in a fast-paced, high-volume contact center environment. Ticket void and simple exchange experience is a plus. Schedule & Training Successful candidates must: Attend all required paid virtual training (Monday–Friday, 9:00 AM–5:30 PM EST). Successfully complete training before beginning regular work. Work a set schedule that includes one weekend day every week, with one weekday and one weekend day off. Join a Team That Helps People Explore the World! At AAA Club Alliance, you'll combine your travel expertise with outstanding customer service to help travelers create memorable experiences while growing your own career. If you're passionate about travel, enjoy building customer relationships, and are looking for a rewarding remote opportunity with excellent benefits, apply today! #LI-Remote US Full time Associates are offered a comprehensive benefits package that includes: Medical, Dental, and Vision plan options Up to 2 weeks Paid parental leave 401k plan with company match up to 7% 2+ weeks of PTO within your first year Paid company holidays Company provided volunteer opportunities + 1 volunteer day per year Free AAA Membership Continual learning reimbursement up to $5,250 per year And MORE! Check out our Benefits Page for more information ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Job Category: Sales Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia. AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career. So that leaves one question, are you ready to make a difference? Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Associate referral process! We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can learn more about our benefit offerings here. AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to jobs@aca.aaa.com.