Overview:

SOFTSWISS is looking for a Technical Writer to join our team. In this role you will work on a wide range of user and technical documentation, helping us deliver clear, useful, and well-structured content for internal and external audiences.

Purpose of the role:

• You’ll create and maintain accurate, easy-to-follow documentation to improve the usability and accessibility of our systems for diverse user groups.
• Your work will impact the quality and consistency of technical communication across teams by delivering user-centric content and maintaining up-to-date knowledge bases.
• You’ll support teams across product, development, and QA with clear documentation that bridges the gap between technical complexity and user clarity.

Key responsibilities:

• Create, edit, and maintain procedural documentation including but not limited to user guides, how-tos, and tutorials.
• Create, edit, and maintain technical documentation, including API documentation.
• Create release notes.
• Work closely with writers, developers, product owners, business analysts, QA team, and others.

Required Experience:

• Proficiency in English (C1 or higher).
• Russian at B2 level.
• Minimum of 3+ years of experience in technical documentation.
• Expertise in fintech domain.
• Docs-as-code experience.
• Proven experience in writing user guides in explanatory and procedural styles for multiple audiences.
• Excellent knowledge of Microsoft Style Guide, Google Style Guide, or similar.
• Experience in API writing, familiarity with API documentation tools.
• Experience with Git.
• Experience working with Cursor, VS Code, or similar dev tools.
• Experience in writing release notes.
• Proficiency with managing Confluence content.
• English not lower than C1 and higher.
• Experience in writing and proofreading of content, especially technology-related content.
• Excellent communication skills, both written and verbal.
• Critical thinking.
• Must be a self-motivator who works well independently and in a team environment with little or no direct supervision.
• Ability to influence and communicate effectively with both technical and non-technical people.

Nice to have:

• Example of user guides you've created.
• Example of APIs that you’ve created.
• Example of release notes that you’ve created.

Our Benefits:

• Private health insurance
• Sports benefits
• Comprehensive Mental Health Program
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events