Business Area: Professional Services Seniority Level: Mid-Senior level Job Description: At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises. Job Description The Practice Lead Professional Services - Mainland China and Hong Kong, is a senior member of our APAC Professional Services leadership team. You have a key role in delivering value to our customers and growing our Professional Services business. You know how to build relationships, keep projects on track and secure new business. You are comfortable interfacing with all levels of stakeholders both internally and externally. As a Practice Lead, you will: Lead, motivate, inspire and mentor your team to excel Engage closely with our sales teams to develop strong customer relationships and grow the Cloudera Professional Services business Define, scope and take an active role in supporting sales of strategic customer engagements Manage the delivery of projects, including scope, timelines and resource utilization, bringing them to a successful conclusion on time Drive customer satisfaction and customer success in your region Be responsible for the services revenue and bookings forecast and performance in your region Build effective partnerships and collaborate with your peer group to streamline our Professional Services go to market strategy Attract, hire and retain the top talent in the industry We will be excited about you if you have :

Experience

in successfully managing a Professional Services/Consulting team, preferably within an enterprise software company or SaaS company

Experience

in project management and consulting delivery management

Experience

in leading the selling, scoping and delivery activities on large scale, technology driven projects Direct line manager experience of a geographically dispersed team of highly talented technically focused employees Excellent customer relationship management experience including managing escalations, and participating in executive steering meetings Strong foundational knowledge of working within the data domain, distributed computing, hybrid cloud operations and IT strategy Strong knowledge of software implementation and project/program management methodologies Self-starter mentality and collaborative problem solver Strong verbal, written and presentation communication skills Strong negotiation and excellent analytical skills Ability to travel What you can expect from us: Generous PTO Policy Support work life balance with Unplugged Days Flexible WFH Policy Mental & Physical Wellness programs Phone and Internet Reimbursement program Access to Continued Career Development Comprehensive

Benefits

and Competitive Packages Paid Volunteer Time Employee Resource Groups EEO/VEVRAA #LI-ZY1 It has come to our attention that job seekers have been contacted about fake job opportunities with Cloudera from individuals fraudulently posing as Cloudera employees. These recruiting fraud schemes often include requests for personal information and payments. Be aware that Cloudera will never request a payment as part of its recruitment process. Additionally, Cloudera will never make a job offer without conducting an interview process. Any information submitted to Cloudera in relation to a job application should only be through our official career portal https://www.cloudera.com/careers.html Email communications from Cloudera will come from an email address ending in @cloudera.com. If you are the target of a recruiting scam, consider filing a report with law enforcement authorities. Cloudera is not responsible for fraudulent job offers and/or any claims, damages, expenses, or other inconvenience connected to recruiting scams. For information on Cloudera's Candidate Privacy Notice, click here. If you have any questions about our privacy practices, please contact us at privacy@cloudera.com. EEO/VEVRAA If you need assistance with applying for a position, please email our office at talentacquisition@cloudera.com.