Job Description: Job title: JC0191 – Service Center Repair Technician Division/function: Manufacturing Operations & Global Services (DF0005) Business unit / department: Operations Country: United States of America State: Texas City(ies): Houston EXFO develops smarter network test, monitoring and analytics solutions for the world’s leading telecommunications service providers, network equipment manufacturers and webscale companies—and we love what we do! With nearly 1,900 employees in more than 25 countries, EXFO is no. 1 worldwide in fiber optic test solutions and has the largest active assurance deployment. Our broad portfolio of intelligent hardware and software solutions enable our customer’s network transformations related to fiber, 5G, virtualization and big data analytics. We’re always looking for top talent to help us lead the way in a thriving industry with boundless opportunities. Job summary As a Service Center Repair Technician you will: Troubleshoot, repair, or calibrate electronic and optical test equipment as required Operate various test equipment and tools needed to perform repairs and calibrations Document parts, labour time, and analysis notes in SAP ERP Provide repair estimates as required undefined This Job Description indicates, broadly, the duties of this position. It should be noted that the job title nor this Job Description limits the duties of this position, and the company may require you from time to time to do any other duties within your capacity. What we’re looking for

Experience

electronic and fiber optic equipment

Experience

with analog and digital electronic circuits and technology is required

Experience

with handling of electronic equipment is required

Experience

with electronic troubleshooting and repair methods is required

Experience

with the use of ERP (experience with SAP is an asset) Knowledge of EXFO products and operation would be an asset Very good computer literacy and understanding of databases, email, and spreadsheets. Good verbal and written reporting skills. Excellent attention to detail to produce a high-rate of ‘right-first-time’ results in all work. Ability to learn new skills, technologies, and ideas rapidly. Ability to work to within deadlines and under pressure while maintaining a positive attitude at all times. Required Aptitudes Customer, action, and results-oriented Versatility Strong sense of responsibility and organization Autonomy, attention to detail, and accuracy Ability to work as part of a team

Requirements

Relevant experience: Minimum 2-3 years of electronic test equipment service experience with good understanding of electronics.

Experience

with optical equipment is beneficial. Language requirement: English (spoken, reading, writing)

Education

minimum College in electronics program EXFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. EXFO develops intelligent software and hardware solutions to test, monitor and analyze the performance of telecommunications networks. Established in 1985, we are trusted advisors for fiber optic, 5G and cloud-native deployments. With operations in 25+ countries—and counting!—we serve the world’s leading mobile network operators, hyperscalers and transceiver manufacturers. Our team welcomes new members with all kinds of skillsets and backgrounds. That’s how we accomplish our mission: to ensure the connected world meets the highest expectations, to bring together people, communities and businesses.