Own a portfolio of fast-growing eCommerce brands. Keep them, grow them, and let AI handle the busywork.

This is a revenue-first Customer Success role for someone who has worked with customers — in CS, sales, or support — and wants to build product and commercial chops fast. clearer.io builds a suite of apps that help Shopify merchants sharpen search, discovery, and conversion. We are AI-first, scaling fast, and promoting from within.

The Role

You own a broad, pooled book with two jobs that matter equally: keep merchants and grow them. Net Retention is how you score the day. AI tooling flags who needs you, triages inbound, and drafts your outreach — so your time goes to conversations, not admin. You will speak daily with some of the most exciting eCommerce brands, which makes this a great place to sharpen a commercial instinct quickly.

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What You’ll Do:

Retention & Risk

• Watch health signals across your book and reach out before churn hits.
• Run consultations with merchants who are disengaging, showing low adoption, or hinting at cancellation.
• Diagnose fast, then act: re-engage, re-onboard, walk them through setup live, escalate, or route to the right resource.
• Own retention escalations end to end — from risk to save.
• Hit SLA response times in the shared inbox (email and chat).

Expansion & MRR

• Grow MRR across your book, hand in hand with Sales.
• Spot and qualify cross-sell across the Clearer suite.
• Turn inbound signals from campaigns, chat, and email into booked consultations.
• Run value consultations that surface unmet needs and make the case for more.
• Source qualified leads and hand them off cleanly under clear rules of engagement. You source; they close.

At-Scale Engagement

• Run one-to-many plays: onboarding webinars, roundtables, and adoption campaigns.
• Drive feature adoption at scale to kill passive churn.

AI-Powered Workflow

• Use AI to monitor, triage, prioritize, and draft — all day.
• Test new plays, report what works, and help build the playbooks that scale.

What You’ll Bring:

• 2+ years in a customer-facing role: CS, sales, or support.
• Shopify ecosystem experience — working with or selling to merchants.
• Comfortable with SMB pace and volume, not a handful of enterprise accounts.
• AI-first: you already use AI to work sharper, or you are itching to — and you are genuinely excited about what AI makes possible in customer success.
• Genuine excitement about eCommerce.

Beyond That

• Hunger to learn the product deep enough to earn a merchant’s trust in 20 minutes.
• A commercial nose for risk and opportunity.
• A tight communicator who lands a 20-minute consult with a clear next step.
• Self-starter: you spot it, act, and report back.

Nice to Have

• CS platforms like Vitally.
• Prior exposure to a PLG (product-led growth) motion.

Where It Leads

Clear paths into high-touch CSM, Account Management, or Account Executive — plus front-row skills in an AI-first go-to-market motion, some of the most valuable in the industry right now. We promote from within, fast.

Why clearer.io?

We believe in making things simpler — for our customers, and for each other. That means clarity, purpose, and progress guide everything we do.

• Customers at the heart: We obsess over their needs so we can grow together
• Purposeful progress: We don’t settle. We take initiative and embrace bold thinking
• Endless innovation: We refine, improve, and take meaningful action
• Always open: We build trust through transparency and global collaboration

Clear Benefits

Birthday day off!

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$83,000 - $90,000 a year

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