Overview At QIAGEN, we are driven by a simple but powerful vision: making improvements in life possible. We’re dedicated to revolutionizing science and healthcare for the better. From our entrepreneurial roots to our current global presence, we've grown into a force for positive change. With thousands of employees across six continents, collaboration is our greatest strength. We’re always striving to identify talented individuals to join our exceptional teams. We have played a pivotal role in shaping modern science and healthcare, and we're just getting started. If you're someone who thrives on new challenges, values diversity and wants to make a tangible difference in people's lives, then QIAGEN is the place for you. At QIAGEN, every day is an opportunity to make a real-life impact. Join us, grow with us, and together, let's shape the future of biological discovery. ‎ About the opportunity This field-based technical support role is responsible for installing, maintaining, troubleshooting, repairing, and supporting QIAGEN instruments at customer sites. The position plays a critical role in ensuring high customer satisfaction by providing excellent technical service, maintaining strong customer relationships, and supporting business objectives through effective after-sales support. Key responsibilities - Install, maintain, troubleshoot, repair and support instruments on all levels (hardware and software). - Maintain and develop positive relationships with customers and references. - Assist in Meeting/exceeding sales targets and related KPI's in relation to maintaining high customer satisfaction. - Ensure all paperwork is completed accurately, in a timely fashion and in line with any regulatory requirements. - Utilize relevant databases to input and provide information to the organization. - Positively represent QIAGEN in front of the customer, be a good example. Your profile - Bachelor's Degree in science; Medical Technology, Engineering; or 3-5 Years of relevant work experience in a technical environment or field service preferred but not required. - Preferable Automation hardware experience in areas such as diagnostics, molecular biology or hematology and chemistry preferred but not required. - Service and support experience within the after-sales service business. - Territory: based out of Austin TX area based but to support other geographical areas as needed. Extensive travel required (85%). - Maybe required to work in Forensic Laboratories which can request DNA samples from individuals working in these labs. - Valid driver’s license and willingness to travel nationally and internationally, - Availability to work shifts during the day, night and/or weekend if required, - Ability to lift ~50lb or 25kgs. The estimated base salary range for this position is $70,000 - 90,000. Compensation will be based on the candidate’s experience, skills, geographic location, and other job-related factors. In addition to base salary, we offer a total compensation package that includes a bonus plan and generous benefits. What we offer Bonus/Commission Local benefits Referral Program Volunteer Day Internal Academy (QIALearn) Employee Assistance Program Hybrid work (conditional to your role) Our people are the heartbeat of everything we do. Passion drives us as we push boundaries to innovate and evolve. We inspire with our leadership and make an impact with our actions. We cultivate a collaborative, supportive environment where each individual and team can flourish. We champion accountability and encourage entrepreneurial thinking. QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability. At QIAGEN, our vision is clear: Making improvements in life possible. This is reflected in our daily actions to help scientists, clinicians and professionals tackle some of the world’s greatest challenges – unlocking insights that advance science, improve healthcare and enhance lives. To achieve this, we stay focused on one mission: to offer Sample to Insight solutions. Our products and services turn complex biological samples into valuable answers. Whether it’s enabling a breakthrough discovery or improving patient outcomes, we help our customers move from data to insight, faster and with greater confidence. Applying for your dream job is exciting - below you can find more information on the recruitment process and other relevant topics to guide you in your path to QIAGEN. Find out more here. Privacy Policy and contacts