Service Delivery Leader - F&A - I2C Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook. Job Description End-to-End Process Management Oversee the entire I2C cycle: billing/invoicing, credit approvals, collections, dispute resolution, and cash application. Ensure timely and accurate customer billing and cash posting. Monitor accounts receivable aging and drive initiatives to reduce DSO (Days Sales Outstanding). 2. Team Leadership & Development Lead, coach, and mentor a team of I2C professionals including team leads and process associates. Define clear KPIs, monitor team performance, and conduct regular reviews. Build team capabilities through training and professional development plans. 3. Service Delivery Excellence Ensure SLAs and KPIs are consistently met across all I2C functions. Conduct regular operational reviews and governance meetings with internal and external stakeholders. Act as the escalation point for service issues or complex customer concerns. 4. Stakeholder & Customer Relationship Management Serve as the main point of contact for finance leaders, sales teams, and clients for I2C-related matters. Work closely with customers to resolve payment disputes, improve collections, and strengthen relationships. Collaborate with sales and customer service to ensure accurate and timely dispute resolution. 5. Process Improvement & Automation Identify inefficiencies or bottlenecks in the I2C process and drive continuous improvement initiatives. Implement automation tools (e.g., RPA, OCR, AI) to streamline workflows and improve accuracy. Standardize processes across regions or business units wherever feasible. 6. Compliance & Risk Management Ensure compliance with internal policies, SOX requirements, and external regulations. Maintain strong controls around revenue recognition, credit risk, and customer master data. Support internal and external audits with proper documentation and responses. 7. Reporting & Analytics Track and report I2C performance metrics, including collections efficiency, bad debt, unapplied cash, and DSO. Provide insights and data analysis to finance leadership to support decision-making. Develop and maintain dashboards for real-time performance monitoring. 8. Credit Management & Collections Strategy Oversee customer credit evaluation and limit assignment processes. Implement effective collections strategies to optimize working capital and minimize write-offs. Drive recovery actions for delinquent accounts, including legal or third-party involvement if necessary.

Qualifications

Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance Certifications ACCA Qualified Accountant (ACCA) - SEGi University and CollegesSEGi University and Colleges, Blackline - Financial Close Level 1 Implementation Certification - NIITNIIT, Certified Investment Management Analyst (CIMA) - DataTrainedDataTrained, Microsoft Excel Certification - Normandale Community CollegeNormandale Community College, SAP Certified Application Associate - SAP S/4HANA for Financial Accounting Associates (SAP S/4HANA 2020) - SAPSAP Required Skills Accounting, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Banking Capital Markets, Client Relations, Collections Management, Data Analytics, Deductions Management, Lean Six Sigma (LSS), People Leadership Language English (Required) Language Proficiency - Proficient - C2 Additional Job Location - Job Type Regular Master Skill List - F&A - I2C

Remote Type

- Hybrid

Work Shift

- Day Job (Mexico) Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. We're an agentic and advanced technology solutions company that runs mission-critical operations for the world's leading companies, while building and deploying the agentic products and technology that power those operations. Our teams bring deep expertise to shape what AI can do and change how businesses actually run. Join us to build the career you want — and be on it because you'll be in it. At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change how the world's leading companies operate. There's a lot to learn here, and room to grow. Genpact never asks applicants to pay to be part of our hiring process. If you get an email asking you to purchase a starter kit, equipment, or training, or pay to apply for a job, please assume this is a scam.