Lead - Workforce Management Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook. Job Description Inviting applications for the role of Assistant Vice President Workforce Management The leader in this role will be responsible for design running execution of all assigned workforce management operations ensuring all the delivery centers meets customer and organization needs. The role involves leading large workforce management programs designing robust WFM solutions for new and existing clients bringing in industry expertise on Workforce management fundamentals latest WFM tools and technology disrupting the function to help clients deliver best in class experience and productivity solutions. The WFM leader must be open to work onsite and across timezones (Evening to Night shift) depending upon the client requirements.

Responsibilities

- Lead service delivery on WFM operations to achieve/exceed business expectations including Staffing scheduling forecasting capacity Planning performance reporting real time management technology utilization training and development on WFM stakeholder communication and driving continuous improvement of WFM services in operations. - Ability to lead Client Conversations effectively and lead large WFM team across multiple locations & be able to assimilate & encourage cultural diversity. - Lead overall WFM performance delivery setting up large WFM programs as a service and its stabilization transitions managing program financials (P&L) People metrics Continuous Improvement and Driving Transformation and value delivery - Collaborate with senior management as it relates to business growth strategy and operational planning. - Implement appropriate mechanisms to identify understand and call out performance gaps and/or performance breakthroughs. - Develop and implement improvement plans to close performance gaps. - Take a lead and work with digital teams to introduce breakthrough technology solutions (E.g.: RPA) into existing WFM operations. - Lead knowledge design implementation & support for complex domain within Workforce Management Function. - Monitor & review solution implementation process in a reciprocal manner. - Collaborate for new deal process including WFM solutioning pricing due diligence transition and stabilization. - Be responsible for the way in implementing new WFM technologies in workforce management operations and display executive presence. - Be a senior partner concern point for resolving customer & internal issues related to WFM function. - Maintain & grow excellent customer relations focus on improving NPS for WFM as a service.

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics Certifications Certified Payroll Professional (CPP) - Chartered Institute of Payroll Professionals (CIPP)Chartered Institute of Payroll Professionals (CIPP), Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning Required Skills Change Management, Commercial Excellence, Delivery Management, Human Resources Operations, People Leadership, Project Management, Workforce Planning Language English Language Proficiency - Proficient - C2 Additional Job Location - Job Type Regular Master Skill List - Workforce Management

Remote Type

- Office

Work Shift

- Rotating (Philippines) Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. We're an agentic and advanced technology solutions company that runs mission-critical operations for the world's leading companies, while building and deploying the agentic products and technology that power those operations. Our teams bring deep expertise to shape what AI can do and change how businesses actually run. Join us to build the career you want — and be on it because you'll be in it. At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change how the world's leading companies operate. There's a lot to learn here, and room to grow. Genpact never asks applicants to pay to be part of our hiring process. If you get an email asking you to purchase a starter kit, equipment, or training, or pay to apply for a job, please assume this is a scam.