Contracts & Customer Coordinator Internally this role is called Contract Specialist If you enjoy working in a dynamic environment where customer outcomes and operational excellence matter, this role could be for you! Based in our Springvale office, this is an exciting opportunity to join a collaborative and purpose-led team supporting our Period Care (Period Positivity) initiatives across Australasia. About the Role: As a Contracts & Customer Coordinator, you will play a vital role in ensuring the smooth delivery of our Period Care contracts. Working closely with the Sales Operations Manager and Contract & Services Manager, you will help ensure service excellence, compliance, and strong stakeholder engagement. This is a varied role combining contract coordination, customer support, and operational administration, allowing you to contribute directly to meaningful programs that make a difference in communities. What You Will Do: Support the end-to-end delivery of Period Care contracts, ensuring service levels and KPIs are achieved Manage and respond to customer enquiries, providing timely and accurate resolutions Maintain contract, customer, and site data to support reporting, compliance, and replenishment Collaborate with cross-functional teams including Supply Chain, Customer Service, Marketing, Finance, and Sales Coordinate with third-party service providers to ensure contractual requirements are met Assist with onboarding new customers, including setup, documentation, and coordination Monitor service performance, identify potential risks, and escalate where needed Contribute to contract audits, renewals, tenders, and variations Support process improvement initiatives to enhance efficiency, data quality, and workflow Provide administrative and operational support to the wider Sales Operations team Who You Are: You are a highly organised and customer-focused professional who thrives in a collaborative, fast-paced environment. You bring strong attention to detail, analytical thinking, and a proactive approach to problem-solving. Experience in a similar role supporting contracts or customers (ideally 3+ years) Confident working with multiple stakeholders and building effective relationships Strong communication skills, both written and verbal Microsoft Office skills, particularly Excel, Word, and PowerPoint High attention to detail with excellent organisational and analytical abilities Ability to identify improvements and contribute to continuous improvement initiatives Hold Australian citizenship or permanent residency in Australia with full working rights Have ability to work in a hybrid model, with attendance at our Springvale office three days per week and two days working from home. It would be great (but not essential) if you have experience in FMCG, B2B or B2C, or supply chain environments, along with familiarity with systems such as SAP, CRM, or ERP, exposure to Power BI or other data reporting tools, and experience working with government or regulated contracts. What We Can Offer You: Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere. Innovate for Good | Excel Together | Be You With Us Application End Date: 13 Aug 2026 Job Requisition ID: Essity261958 Essity is a leading global hygiene and health company. Our expertise began with the acquisition of the Swedish company Mölnlycke in 1975, through which our roots stretch back to 1849. Today, our sustainable innovations from globally trusted brands, designed for everybody and every body, care for the well-being of 1 billion people in 150 countries every day. Working at Essity is not just a career but a chance to make the world healthier, safer, and more hygienic. We innovate for good to break barriers and contribute to shaping a healthier future. At Essity, we have a people-first approach where every career is as unique as the individual. We empower employees to excel together and reach their full potential through a winning culture driven by a powerful purpose. Our performance-orientated environment motivates employees to think differently and embrace challenges so we can continue improving lives, every day through better hygiene and health. We provide a sustainable work-life based on flexibility for both employees and employers. We are committed to Diversity, Equity, and Inclusion in everything we do. It is the key to our success in creating an inclusive, collaborative, and caring company culture where you can be you with us. Our purpose of Breaking Barriers to Well-being, enables customers and consumers to lead fuller lives at all stages of life. Our leading global brands include TENA and Tork, and other strong brands such as Actimove, Cutimed, JOBST, Knix, Leukoplast, Libero, Libresse, Lotus, Modibodi, Nosotras, Saba, Tempo, TOM Organic and Zewa are sold in 150 countries. I In 2024, Essity had net sales of approximately SEK 146bn (EUR 13bn) and employed 36,000 people. We are headquartered in Stockholm, Sweden and Essity is listed on Nasdaq Stockholm. If you want to join a company where dedication to people is powered by innovation, welcome to Essity!