Role Objective We are seeking an experienced transformation leader to drive end-to-end vendor lifecycle governance across telco products and services. This role will lead cross-functional execution across procurement, finance, product, operations, billing, network services, and revenue assurance teams, while embedding AI-enabled workflows, automation, and data-driven governance to improve vendor performance, operational efficiency, compliance, cost accuracy, and business outcomes across the telecom ecosystem. Key
Responsibilities
· Lead vendor lifecycle governance from onboarding and contracting through performance management, renewal, rationalization, and exit. · Drive cross-functional transformation across P2P, revenue assurance, billing, product, procurement, finance, and operations teams. · Identify, design, and implement AI-enabled workflows, automation opportunities, and process improvements across telecom vendor management activities, including contract intelligence, billing validation, anomaly detection, SLA monitoring, and supplier performance analytics. · Establish operating rhythms, governance forums, KPI dashboards, risk controls, and executive reporting for vendor lifecycle transformation programs. · Apply telecom domain knowledge across network services, carrier products, usage-based billing, inventory reconciliation, service assurance, order-to-activate workflows, and vendor cost governance. · Manage program risks, dependencies, milestones, stakeholder alignment, and delivery outcomes across a complex supplier ecosystem. Required
Qualifications
· Bachelor’s or master’s degree in business, technology, computer applications, engineering, or a related discipline; MBA, MCA, B.Tech, or B.E. preferred. · 15+ years of experience in technology, telecom, vendor management, commercial operations, or large-scale transformation program management. · Strong understanding of vendor lifecycle processes, supplier governance, contract operations, service performance, billing, and P2P workflows. · Proven ability to deliver enterprise-wide transformation initiatives involving multiple business functions, senior stakeholders, and external partners. · Working knowledge of AI tools, automation platforms, analytics, workflow digitization, process mining, and telecom-specific AI use cases such as predictive insights, billing exception detection, network service optimization, and intelligent supplier governance. Preferred Skills and
Experience
·
Experience
in telecom products, network services, managed services, supplier commercial models, or technology vendor ecosystems. · Familiarity with AI applications in telecom, including network operations intelligence, service assurance analytics, demand forecasting, ticket triage, contract summarization, invoice validation, and vendor risk prediction. · Ability to translate ambiguous business problems into structured transformation plans, measurable outcomes, and scalable operating models. · Strong financial acumen, including cost optimization, budget governance, billing validation, and value realization tracking. · Excellent executive communication, stakeholder management, influencing, and change management skills. Success Measures · Improved vendor lifecycle efficiency, cycle time, and process standardization across key workflows. · Stronger SLA compliance, governance adherence, risk visibility, and supplier performance accountability. · Increased adoption of AI, automation, analytics, and digital workflow capabilities across telecom vendor management, billing governance, supplier performance, and network service operations. Weekly Hours: 40 Time Type: Regular Location: Gurgaon, India It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. We are pioneers of making connections and have been ever since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven’t stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of—at AT&T, we create connections that change the world.