C.H. Robinson is seeking a proactive and customer focused professional to join our team as Senior Executive - Ocean (Export). In this role, you will manage the end-to-end shipment lifecycle for assigned accounts, ensuring customer requirements are met with accuracy and timeliness. You will oversee shipment execution, maintain daily communication, and manage reporting and email correspondence. In this role, you will take ownership of account success by delivering exceptional service and driving operational excellence.
Responsibilities
Maintain Operational Excellence: Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo. Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally. Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc. Facilitate Relationships: Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution. Build great relationships with customers, responding timely and following up on issue resolution Provide reporting and documentation support to internal and external customers. Participate in customer business reviews. Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally. Other Activities: Ensure customer SOPs are maintained and adhered to Work according to CHR, local and global laws, regulations and procedures Other duties or responsibilities as assigned according to the team and/or country specific requirements Required
Qualifications
Bachelor’s degree from an accredited college or university Minimum 1 year of Global Forwarding experience, preferably in Ocean Exports Advanced proficiency in Microsoft Office Suite of programs Fluent in English (written and verbal)
Preferred Qualifications
Knowledge or coursework in Supply Chain, Logistics, or International Business Basic understanding of Quality Management (ISO 9001) Excellent communication, prioritization, and multi-tasking skills Excellent customer service skills and follow up to be utilized with customers and the network Proven track record of dealing with customers and being client focused Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs High level of attention to detail Ability to work in a fast-paced and deadline-driven office environment Ability to influence the lifecycle shipping process Fluent in the local language Values a diverse and inclusive work environment If this sounds like the job for you, let's talk! We can't wait to hear from you! Your Health, Wealth, and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: Group Mediclaim Policy (GMC) Group Personal Accident (GPA) policy Covid-19 related coverage and reimbursement Employee State Insurance Corporation (ESIC) Group Term Life (GTL) Insurance Plan for employees Employee Stock Purchase Plan (ESPP) Investment Declaration & Flexi Benefit Plan Variable Pay based on position Flexible work arrangements Paid Privilege, Casual and Sick Leaves Paid Maternity & Paternity Leaves Paid Compassionate Leaves Paid Public Holidays Paid time off to vote Reward & Recognition Program Wedding Allowance Special Mobility Assistance Employee Wellness Initiatives Plus a broad range of career development, networking, and team-building opportunities Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. Why Do You Belong at C.H. Robinson? C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.