JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. L1/L2 Application Support Analyst LaSalle Technology and Support JLL | LaSalle | Full-Time Role Overview The Application Support Analyst provides deep technical support for LaSalle's custom-built applications and data platforms. Acting as the escalation point this role investigates complex incidents, performs root cause analysis, collaborates with engineering and data teams to resolve defects, and drives improvements across the support model. Key
Responsibilities
Escalated Incident Resolution Receive, investigate, and resolve escalated incidents from the business within defined SLA targets Reproduce issues in non-production environments and coordinate with development teams on bug fixes and hotfixes Own incident resolution end-to-end, including root cause documentation and post-incident review Platform & Data Investigation Query and analyze application databases (SQL/NoSQL) to identify data integrity issues, failed jobs, or processing anomalies Monitor platform health dashboards and proactively identify performance degradation or service disruptions Support UAT and regression testing for patches and platform releases Work with infrastructure and cloud teams to triage environment-level issues (e.g., connectivity, hosting, authentication) Stakeholder Collaboration & Escalation Liaise with software engineers, data engineers, and product owners to communicate issue severity and coordinate timely fixes Facilitate incident bridge calls during major incidents, preparing clear summaries for business stakeholders Provide structured incident reports and root cause analysis (RCA) documents following P1/P2 incidents Advise analysts on complex troubleshooting approaches and update runbooks accordingly Continuous Improvement Identify recurring issues and drive problem management initiatives to eliminate root causes Propose and implement permanent fixes or workarounds to reduce ticket volume Maintain and enhance technical runbooks, escalation trees, and support playbooks Evaluate and recommend monitoring and alerting improvements to reduce mean time to detect (MTTD) Required Skills &
Qualifications
Bachelor's degree in Computer Science, Information Systems, Data Engineering, or a related field 3–5 years of experience in application support, software engineering, or data operations, ideally within financial services Some SQL skills — able to write queries to investigate data issues across relational databases
Experience
using application monitoring and logging tools (e.g., Datadog, Splunk, Azure Monitor) Proven ability to perform root cause analysis and produce clear RCA documentation Strong written and verbal communication skills; ability to present technical findings to non-technical stakeholders
Experience
with Agile/DevOps delivery models and change management processes Preferred Exposure to real estate investment platforms, portfolio management systems, or financial reporting tools
Experience
with cloud platforms (Microsoft Azure preferred) ITIL Intermediate certification or equivalent Familiarity with LaSalle proprietary tools or JLL enterprise platforms Competency Competency Description Technical Depth Strong investigative and diagnostic skills across application and data layers Ownership Takes full accountability for escalated issues through to resolution Communication Translates technical findings clearly for business audiences Collaboration Partners effectively with engineering, data, and infrastructure teams Continuous Improvement Proactively identifies patterns and drives systemic fixes Judgment Escalates appropriately and prioritizes based on business impact Location: Remote –Makati, Philippines If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.