Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”. All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page. Closing Date: 07/24/2026 Type of Position: Management - Operations Job Type: Regular

Work Shift

Day Shift (United States of America) Sponsorship Available: No Institution Name: University of Arkansas for Medical Sciences The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only): Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave

Education

discount for staff and dependents (undergraduate only) Retirement: Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of

Education

Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu. Department: ICE | CORE PA Clinic Access Team D Department's Website: Summary of Job

Duties

This position manages the day-to-day Patient Access operations of a designated clinic or area. The Manager is responsible for a minimum of twenty (20) direct and indirect reports located at possibly located multiple locations on and off UAMS campus. This position is responsible for the team’s performance meeting and/or exceeding the department standards as developed by the CABC Director. This position will comply with all CABC, Patient Access, Integrated Clinical Enterprise, and UAMS policies and will ensure that direct and indirect reports comply as well. This position will serve as an advocate for enhanced patient access performance within the team. The position is responsible for ensuring the team provides the highest level of customer service and creates an atmosphere that motivates employees to work at optimal efficiency. Responsible for sharing on-call responsibilities with other Access Managers including off hours when needed.

Qualifications

Minimum

Qualifications

Bachelor’s Degree in Healthcare or related field. An additional four (4) years of experience may be substituted in lieu of the degree. Five (5) years of experience in patient scheduling, registration, and/or billing in a healthcare work environment. Two (2) years of supervisory experience preferred.

Preferred Qualifications

Advanced knowledge of EPIC and third-party payer requirements Additional Information:

Job Requirements

Manages the day-to-day operations of the assigned Access Coordinators, Patient Representatives, Authorization, and Access Supervisor. Staff personnel to meet the departmental needs to include time and attendance oversight. Prioritizes workload daily and adjusts staffing model as needed to ensure adequate coverage. Attends and actively participates in requested Service Line meetings in addition to any meetings related to the department. Responsible for ensuring staff is collecting all frontend payments during the check-in process. Monitors staff performance through various methodologies including monthly quality and productivity audits. Establishes performance standards with the Senior Practice Manager Identifies relevant trends by reviewing reports and initiates process improvement when warranted. Accepts ownership when initiating new or enhanced process improvement projects once these are approved by the Senior Practice Manager. Ensures all departments, CABC, ICE, and UAMS policies are followed. Knowledge of individual responsibility and ensuring staff preparedness following established Joint Commission standards and facility safety and emergency preparedness standards. Reviews all Patient Access patient complaints and actively seeks resolution and service recovery. Responsible for hiring staff, new employee onboarding, training, and development of staff. Responsible for annual training facilitation staff development and providing employee coaching. Responsible for employee evaluations. Works with CABC Support for timekeeping and other HR items. Promotes teamwork and models the core concepts of Patient Family-Centered Care (PFCC). Conducts and assists with crucial conversations with staff when disagreements occur and when necessary progressive discipline. Conducts team meetings and one-on-one meetings with direct reports. Provides proper transfer of information as necessary using communication skills and tools. Other duties as assigned. PHYSICAL REQUIREMENTS Stand: Frequently Sit: Frequently Walk: Occasionally Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently Lift and carry weight: 25 lbs Push and pull weight: 25 lbs Use hands to touch, handle or feel: Frequently Talk: Continuously Hear: Continuously Taste or smell: Occasionally Read, concentrate, think analytically: Continuously Physical Environment: Inside Medical Facility Environment Salary Information: Commensurate with education and experience Required Documents to Apply: List of three Professional References (name, email, business title), Resume Optional Documents: Proof of Veteran Status Special Instructions to Applicants: Recruitment Contact Information: Please contact askrecruitment@uams.edu for any recruiting related questions. All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS Please do not send to listed recruitment contact. Pre-employment Screening

Requirements

Annual TB Screening, Criminal Background Check This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. Constant Physical Activity: Hearing, Sitting, Talking Frequent Physical Activity: Crouching, Feeling, Grasping, Lifting, Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting, Talking, Walking Occasional Physical Activity: Climbing, Crawling, Feeling, Kneeling, Pulling, Pushing, Standing, Stooping

Benefits

Eligible: Yes The University of Arkansas System is a comprehensive, publicly-supported higher education institution composed of 18 unique campuses, divisions and administrative units that share the singular goal of serving Arkansas residents and others by developing and sharing knowledge to impact an ever-changing world. The UA System provides access to academic and professional education, and develops intellectual growth and cultural awareness in its students, staff and faculty. The system further promotes an atmosphere of excellence that honors the heritage and diversity of our state and nation. It provides students, researchers and professionals with tools to promote responsible stewardship of human, natural and financial resources in Arkansas and around the globe, and with workforce-relevant knowledge to enhance economic development efforts that improve the overall quality of life and societal well-being. Universities University of Arkansas, Fayetteville University of Arkansas at Little Rock University of Arkansas for Medical Sciences University of Arkansas at Monticello University of Arkansas at Pine Bluff University of Arkansas at Fort Smith The University of Arkansas System eVersity Two-Year Colleges Phillips Community College of the University of Arkansas University of Arkansas Community College at Hope-Texarkana University of Arkansas Community College at Batesville Cossatot Community College at the University of Arkansas University of Arkansas Community College at Morrilton University of Arkansas Community College at Rich Mountain University of Arkansas Pulaski Technical College Other Units University of Arkansas System Division of Agriculture Arkansas Archaeological Survey Criminal Justice Institute Arkansas School for Math, Sciences, and the Arts University of Arkansas Clinton School of Public Service Arkansas Research and

Education

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