The Opportunity: The Claims Advocate is a client facing role providing interpretation of policy language, coverage analysis, advocacy, coverage and dispute resolution, specifically working with Clients in the Small Business and Personal Lines space. This position will act as liaison between clients, internal and external stakeholders to advocate for our clients in resolving any issues relating to their loss. In This Role You Will Execute On: Proactively manage the claims process for assigned clients/claims liaising with clients, adjusters, carriers, and other external parties as well as Hylant client executives and client services team members to advocate and facilitate claim resolution. Actively research and obtain claims information from clients and carriers, monitor claims status and action plans, and proactively communicate with all interested parties. Negotiate with insurers, adjusters and other stakeholders to expedite and obtain fair settlement of claims. Consult with clients and internal stakeholders to understand client coverage needs and intentions; provide knowledge and guidance on claims processes, policy coverage, terms, and conditions. Review and recommend solutions to coverage and loss management issues where appropriate. Assist clients in preparing special claims servicing instructions ensuring to meet the needs of the client’s and the structure of their insurance programs/policies. Produce and maintain records, reports, presentations, and other documents necessary to record claim details. Consult with clients and internal stakeholders to gauge claims experience and make recommendations to improve the client experience where appropriate. Participate in presentations and meetings with current and prospective clients; provide claims expertise to support client retention and new business efforts. Perform other duties and special projects as requested. In This Role You Will Need: Bachelor’s degree plus a minimum of five years property and casualty insurance experience including a minimum of one year experience managing claims OR equivalent combination of education and experience. Knowledge and experience with Michigan no-fault laws is highly preferred. Active Property and Casualty insurance license or ability to obtain within 100 days of employment. Excellent written and verbal communication skills. Ability and willingness to travel by car or airplane for meetings, conferences, or other business-related functions. Must be legally authorized to work in the United States Why Hylant? A multi-year recipient of Best Places to Work in Insurance, Hylant is a full-service insurance brokerage with over 20 offices in eight states. And since the founding of our family-owned business over 90 years ago, we made a promise to strengthen and protect the businesses, employees and communities of our client family by embracing them as our own. We’re more than an insurance brokerage firm and you’re more than a client, employee or neighbor. You’re family. And that’s just the way we treat you. Hylant is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, marital status, sex, age, color, religion, national origin, Veteran status, disability or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know. Hylant participates in E-Verify. Why Hylant? A Career That’s Anything But Typical At Hylant, we don’t just offer jobs—we offer careers that grow with you. For over 90 years, our family-owned business has stood for more than insurance. We stand for people. When you join Hylant, you become part of a family that champions support, respect, flexibility, and a healthy work-life balance. It’s no surprise we’ve been named a “Best Place to Work in Insurance” for 17 consecutive years. In 2024 alone, Hylant and our incredible team earned 24 awards, celebrating our commitment to workplace culture, community involvement, and individual achievement. We’re proud to be anything but typical in our industry. Here’s what makes Hylant different: Opportunity on your terms: Whether you're just starting out or looking to lead, we offer clear career paths, tailored development programs, and the freedom to grow in the direction that fits you best. Relationships that build people up: Our culture is rooted in empathy and collaboration. You’ll be surrounded by mentors, teammates, and leaders who care about your success. A chance to make a real impact: From serving clients with integrity to giving back to our communities, your work at Hylant will matter—locally and globally. We invest in our people through programs like the Hylant Career Academy, Leadership Catalyst, and Hylant MBA, and we celebrate the wins—big and small—along the way. If you’re looking for a place where you can grow, belong, and make a difference, we invite you to explore what makes Hylant a destination for top talent—and a place where you gain so much more. Don't see an opening? Submit your resume today.