Wolters Kluwer Health is seeking an eCommerce Product Owner with strong technical expertise to assist in transformation and consolidation of eCommerce engines across multiple businesses. As a key member of the Business Transformation (BT) team, this role is responsible for driving improvements across eCommerce capabilities, including digital ordering, checkout, payment workflows, product catalog management, and system integrations, within a leading healthcare information technology organization. This role requires a strong understanding of end-to-end online ordering experiences and a focus on optimizing the customer journey to ensure an intuitive, efficient, and reliable experience for end users. This position presents an excellent opportunity for professionals who are passionate about transforming and enhancing digital commerce experiences, business systems, and organizational results. * This is a Product Owner/Manager role and NOT Project/Program Manager. KEY RESPONSIBILITIES Create and manage a product backlog with cross-functional teams to support the BT strategic vision and the evolution of eCommerce capabilities. Prioritize the team backlog to streamline the execution of the program priorities while maintaining the conceptual and technical integrity of features or components. Own and prioritize enhancements to the online ordering experience, including product discovery, cart, checkout, and payment workflows, to improve usability and conversion. Partners with business and technical teams to support product catalog, pricing, promotions, tax, shipping, and integration requirements across eCommerce and downstream systems. Use analytics, customer feedback, and operational insights to identify friction points, measure performance, and drive continuous improvement in the digital commerce journey. Guide the scrum team to successfully deliver on time and on budget. Create epics and user stories with clearly defined acceptance criteria. Work directly with developers to provide guidance and answer questions on requirements and design to ensure the product features satisfy the customer’s needs. Optimize backlog execution to deliver maximum value to the organization balancing technical constraints and backlog priorities. Coordinate user acceptance of projects with stakeholders before deployment to production. Act as advisor, communicating difficult concepts and influencing stakeholders to adopt a different solution approach when needed. Provide project leadership for Change Management team initiatives. Excellent interpersonal and communications skills with a demonstrated ability to interact with high-level non-technical stakeholders as well as technical development teams in a global environment. Manage Third Party Vendors that act as extended members of the scrum team. Provide support for eCommerce-related business processes and systems, including stakeholder guidance, user enablement, and training when needed. Performs other duties and responsibilities as required. QUALIFICATIONS

Education

Bachelor's degree in a related field; advanced degree preferred.

Experience

3+ years of experience as a lead Product Owner in an Agile environment with a focus on large-scale strategic transformations 3+ years of experience with eCommerce platforms, digital ordering workflows, or online customer experience solutions in an administrator, analyst, or product ownership capacity Ability to concisely and clearly articulate complex problems, potential solutions, and other complex information to diverse audiences – through written and verbal communications. Demonstrated ability to manage multiple items simultaneously, with a track record of successful project delivery. Conflict management skills include the ability to work with and resolve conflicting needs and requirements. Ability to analyze data, properly articulate and take proactive action on risks and dependencies. Strong interpersonal leadership skills and ability to commit, influence, motivate and successfully manage teams while working in a matrix / dotted line management structure and with teams that are not direct reports. Ability to learn new concepts/hardware/technologies quickly. Self-motivated, able to stay on track, pursue solutions without supervision, and willing to do what it takes to get the job done. Preferred Skills

Experience

with agile methodologies.

Experience

in change management and organizational development. Knowledge of CRM and ERP systems, integrations, and data migrations. Knowledge of eCommerce platforms, order management systems, payment processing, and digital merchandising tools.

Experience

using analytics and reporting tools to evaluate customer behavior, identify friction points in the ordering journey, and drive continuous improvement in conversion and usability. Strong understanding of end-user ordering experience design, including checkout optimization, cart usability, and cross-functional collaboration to improve the digital commerce journey.

Experience

with multinational corporate structures. PMI / Lean / Agile certification(s) are a strong plus.

About Us

We are a forward-thinking organization committed to driving business transformation and innovation. Our team is dedicated to improving business results through strategic initiatives that drive process changes, organizational improvements, and enhancements to our data and technology. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $102,600.00 - $179,250.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.