Senior Sales Business Retention Representative | Libra AI Assistant As a Senior Sales Business Retention Representative for our AI Assistant product Libra, you will be working in our Legal & Regulatory division where we help legal and compliance professionals enhance productivity, mitigate risk, and solve complex problems confidently. There are hundreds of thousands of lawyers across Europe, and at Libra, we’re transforming how they work. Our AI platform combines deep legal reasoning with cutting-edge generative technology, fundamentally changing how lawyers research, draft, and deliver legal work. About the role The Senior Sales Business Retention Representative is responsible for safeguarding and growing Libra's existing customer base in Europe, with a primary focus on Non-DACH accounts. Together with two colleagues within the Libra organization, you will focus on driving license renewals, reducing churn, increasing product adoption, and leading Quarterly Business Reviews (QBRs) with key accounts. You will report to the Libra Sales Director Europe and collaborate closely with local sales and Legal Engineering teams, and the management of Libra. Together, you’ll foster a culture of performance, agility, and customer-centricity — laying the foundation for sustainable growth across the region. What you’ll do Retention & Churn Management Own and manage the renewal pipeline for top-tier accounts; proactively identify at-risk customers and develop mitigation plans to achieve churn targets. Customer Adoption Drive structured adoption programmes across the customer base, ensuring customers realise full value from the Libra platform and related services. Account Leadership Serve as the senior point of contact for strategic accounts; conduct regular QBRs and develop long-term account plans aligned with customer goals. Reporting & Forecasting Maintain accurate reporting on churn rate, NRR, adoption metrics, and renewal forecasts; present progress to senior management on a regular basis. Process & Contracting Ensure customer contracts are up to date and reflect current service agreements, including any professional services components. What you’ll bring Education Bachelor’s degree in Business Administration or a related commercial field preferred. Experience 5+ years of experience in Customer Success, Account Management, or a retention-focused commercial role within a B2B SaaS or legal-tech environment Demonstrated track record of managing and growing enterprise accounts with a focus on retention and adoption Familiarity with legal technology, document automation, or the legal industry is a strong advantage Proficient in CRM tools (e.g. Salesforce) and customer success platforms Fluent in Dutch and English; German language skills are a plus. Personal Competencies Customer-first mindset with strong commercial acumen Structured and data-driven approach to account planning Confident communicator and relationship builder at C-level Collaborative team player with cross-functional influence Resilient and proactive — comfortable navigating complex, multi-stakeholder environments What Do We Offer? In addition to a compensation and benefits package in line with the market, we also offer the following: Full-time work week of 36 hours. Commission scheme. Personal choice budget. Home office allowance. Commuting allowance. A flexible, hybrid work setup in which we work twice a week at the office. An engaged, diverse, and quality-driven team. A culture that celebrates diversity and values talent. Wolters Kluwer invests continuously in the growth and competencies of its employees by giving them many opportunities to develop. Interested in the Role of Sales Business Retention Representative? Please apply by clicking the Apply button. If you have questions, reach out to Claudia Funk (claudia.funk@wolterskluwer.com) or via phone at +31 6 15136211. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. 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