All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application progress will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page. Job Posting Title: Continuing

Education

Coach 1, 2, or 3 Position Type: Professional / Unclassified Department: LSUAM Online - CERLS - Recruitment Team (Christopher S. Landry (00090536))

Work Location

United Plaza XII Pay Grade: Professional Hourly Job Description: Continuing

Education

Enrollment Coach 1 The Enrollment Coach plays a critical role in prospective learners' recruitment and registration processes, serving as the point of contact for designated CE programs. The Enrollment Coach must be familiar with successful marketing practices and possess a naturally enthusiastic and persuasive manner to recruit learners successfully. In a team-oriented environment, the Enrollment Coach will work closely with Student Success Coaches, Enrollment Coordinators, Professional Development, Community Programs, and the larger OCE recruitment and retention teams. The Enrollment Coach Tier 1 will support enrollment goals by meeting daily outreach metrics, taking ownership of prospective student records, converting prospective students into registrations, and consistently asking for feedback and coaching.

Job Responsibilities

Student Recruitment: Recruits and engages by responding to incoming requests (i.e., phone calls, emails, web-based interest forms). Ensures that targeted response times and accuracy guidelines are consistently met via a multichannel approach. Runs and processes reports to ensure a seamless experience for active and prospective learners. Proactively interacts with prospects at every stage of the recruitment pipeline, to transform prospective learners into enrolled CE students. Tier 1 will support enrollment goals by meeting daily outreach metrics, taking ownership of student issues, and consistently asking for feedback and coaching. 65% Database Management: Utilizes technology systems to track the recruitment of prospective learners, including a CRM, registration platform, and other systems. Proactively manages a personal database of leads to meet recruitment goals across an offering of Continuing

Education

courses, certificates, and student pathways. 15% Generalized Customer Service: Provides generalized support and registration assistance to Continuing

Education

learners and customers outside assigned student populations. Some tasks may include telephone registration assistance for learners or partnered companies and email distribution. 15% Miscellaneous: Participates in continual professional development, working to ensure high levels of customer service excellence. Other duties may be assigned to assist in the overall success of the division. 5% Minimum

Qualifications

Bachelor's degree with 0-1 years of professional experience in recruitment, sales, customer service or related field. LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.

Preferred Qualifications

Master's degree with 1+ years of professional experience in recruitment, sales, customer service or related field. Specific

Experience

Higher education or Continuing

Education

experience preferred. Online learning experience preferred. Ability to connect quickly and authentically with people from a variety of different professional and cultural backgrounds. Additional

Requirements

Operation Essential Personnel - This position may be asked to work during an official closure, but who is otherwise not required to report to the physical campus during a closure and whose absence does not present a risk to the safety, resources, and well-being of the campus per FASOP HR-01. Continuing

Education

Enrollment Coach 2 The Enrollment Coach plays a critical role in prospective learners' recruitment and registration processes, serving as the point of contact for designated CE programs. The Enrollment Coach must be familiar with successful marketing practices and possess a naturally enthusiastic and persuasive manner to recruit learners successfully. In a team-oriented environment, the Enrollment Coach will work closely with Student Success Coaches, Enrollment Coordinators, Professional Development, Community Programs, and the larger OCE recruitment and retention teams. The Enrollment Coach Tier 2 will support enrollment goals by meeting daily outreach metrics, taking ownership of prospective student records, converting prospective students into registrations, problem-solving the learner's needs, and consistently asking for feedback and coaching as well as offering it to others for growth.

Job Responsibilities

Student Recruitment: Recruits and engages prospective learners by responding to incoming requests. Ensures that targeted response times and accuracy guidelines are consistently met via a multichannel approach. Runs, analyzes, & processes reports to ensure a seamless experience for prospective learners. Proactively interacts with prospects at every stage of the recruitment pipeline, to transform prospective learners into enrolled CE students. Tier 2 supports enrollment goals by meeting daily outreach metrics, taking ownership and problem-solving the prospects' needs, meeting established goals for this tier, & asking for feedback and coaching. Demonstrates self-sufficiency in managing complex inquiries & serves as a mentor to new team members, guiding them through core processes & effective engagement techniques. 60% Database Management: Utilizes technology systems to track the recruitment of prospective learners, including a CRM, registration platform, and other systems. Proactively manages a personal database of leads to meet recruitment goals across an offering of Continuing

Education

courses, certificates, and student pathways. Efficiently manages technology systems and tools to optimize lead tracking and engagement, while supporting newer team members by sharing best practices for tracking and following up with prospective learners. 20% Generalized Customer Service: Provides generalized support and registration assistance to Continuing

Education

learners and customers outside assigned student populations. Some tasks may include telephone registration assistance for learners or partnered companies and email distribution. 15% Miscellaneous: Participates in continual professional development, working to ensure high levels of customer service excellence. Other duties may be assigned to support initiatives to further the overall success of the division. Other duties may be assigned. 5% Minimum

Qualifications

Bachelor's degree with 2 or more years of professional experience in recruitment, sales, customer service or related field. LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.

Preferred Qualifications

Master's degree with 2 years of professional experience in recruitment, sales, customer service or related field. Specific

Experience

Higher education or Continuing

Education

experience preferred. Online learning experience preferred. Ability to connect quickly and authentically with people from a variety of different professional and cultural backgrounds. Additional

Requirements

Operation Essential Personnel - This position may be asked to work during an official closure, but who is otherwise not required to report to the physical campus during a closure and whose absence does not present a risk to the safety, resources, and well-being of the campus per FASOP HR-01. Continuing

Education

Enrollment Coach 3 The Enrollment Coach plays a critical role in prospective learners' recruitment and registration processes, serving as the point of contact for designated CE programs. The Enrollment Coach must be familiar with successful marketing practices and possess a naturally enthusiastic and persuasive manner to recruit learners successfully. In a team-oriented environment, the Enrollment Coach will work closely with Student Success Coaches, Enrollment Coordinators, Professional Development, Community Programs, and the larger OCE recruitment and retention teams. The Enrollment Coach Tier 3 will support enrollment goals by meeting and exceeding daily outreach metrics established for this tier, by problem-solving the learner's needs and giving other team members feedback for growth. This position may be tasked with additional duties and stretch assignments to support priorities or projects within OCE.

Job Responsibilities

Recruitment: Recruits & engages prospective learners by responding to all incoming requests. Ensures that targeted response times and accuracy guidelines are consistently met via a multichannel approach. Runs, analyzes, processes, & modifies reports to ensure a seamless experience. Proactively interacts with prospects at every stage of the recruitment pipeline, to transform prospects to enrolled CE students. Tier 3 will support enrollment goals by meeting & exceeding daily outreach metrics established for this tier, by taking ownership & problem-solving learners' needs, & by giving other team members feedback for process improvement. Operates with a high level of self-sufficiency in handling complex enrollment scenarios & actively trains, onboards, and guides teammates in process improvements to enhance overall team effectiveness. 60% Database Management: Utilizes technology systems to track the recruitment of prospective learners, including a CRM, registration platform, and other systems. Proactively manages a personal database of leads to meet recruitment goals across an offering of Continuing

Education

courses, certificates, and student pathways. Expertly navigates and leverages technology systems for lead management, contributing to training, onboarding, and process improvement efforts to enhance team effectiveness in achieving recruitment success. 20% Generalized Customer Service: Provides generalized support and registration assistance to Continuing

Education

learners and customers outside assigned student populations. Some tasks may include telephone registration assistance for learners or partnered companies and email distribution. 15% Miscellaneous: Participates in continual professional development, working to ensure high levels of customer service excellence. Consistently contributes to initiatives and stretch assignments to support the overall success of the division. Other duties may be assigned. 5% Minimum

Qualifications

Bachelor's degree with 3 or more years of professional experience in recruitment, sales, customer service or related field. LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.

Preferred Qualifications

Master's degree with 3 years of professional experience in recruitment, sales, customer service or related field. Specific

Experience

Higher education or Continuing

Education

experience preferred. Online learning experience preferred. Ability to connect quickly and authentically with people from a variety of different professional and cultural backgrounds. Additional

Requirements

Operation Essential Personnel - This position may be asked to work during an official closure, but who is otherwise not required to report to the physical campus during a closure and whose absence does not present a risk to the safety, resources, and well-being of the campus per FASOP HR-01. Additional Job Description: Special Instructions: Please provide cover letter, resume, (3) professional references and transcripts. Official transcripts are required prior to hire, if needed. For questions or concerns regarding the status of your application or salary ranges, please contact Christopher Landry at chrislandry@lsu.edu Skills Needed: Preferred Skills: Posting Date: July 7, 2026 Closing Date (Open Until Filled if No Date Specified): July 21, 2026 Additional Position Information: Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits

- LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more! Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement. Essential Position (Y/N): LSU is an Equal Opportunity Employer. All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions. HCM Contact Information: For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting. LSU includes institutions, facilities and programs in each of Louisiana’s 64 parishes, and its campuses stretch the length of the state from New Orleans to Shreveport. Each institution plays a vital role in preparing students to incorporate new knowledge and technologies into their daily lives. LSU researchers across Louisiana are working on developing a wide-range of innovations to improve quality of life by studying issues such as disease management, advance medical treatments, obesity, coastal protection, hurricane preparedness, energy, natural resource management and agriculture, among others. Louisiana’s Flagship University is a land-, sea- and space-grant institution with academic programs in all areas of science, engineering, humanities, arts and social sciences. The University comprises of nine institutions: Louisiana State University and Agricultural and Mechanical College (“LSU”), the premier flagship university for the state, which include the Paul M. Hebert Law Center and the School of Veterinary Medicine Louisiana State University at Alexandria Louisiana State University at Eunice Louisiana State University at Shreveport LSU Health Sciences Center – New Orleans LSU Health Science Center – Shreveport The Health Care Services Division Louisiana State University Agricultural Center Pennington Biomedical Research Center Any other college, university, school, institution, or program now or hereafter under the supervision and management of the Board of Supervisors of Louisiana State University and Agricultural and Mechanical College In implementing its mission, LSU is committed to: Offering a broad array of undergraduate degree programs and extensive graduate research opportunities designed to attract and educate highly qualified undergraduate and graduate students; Employing faculty who are excellent teacher-scholars, nationally competitive in research and creative activities, and who contribute to a world-class knowledge base that is transferable to educational, professional, cultural, and economic enterprises; and Using its extensive resources to solve economic, environmental, and social challenges.