GENERAL SUMMARY: The outbound supervisor will manage the day-to-day fulfilment, dispatch and delivery of goods. They will oversee warehouse workflows—including order picking, packing, and handover to 3pl to ensure shipments reach customers accurately, safely, and on schedule. They also will lead team performance and enforce safety compliance and ensures service level agreements (SLAs) are consistently met. ESSENTIAL DUTIES AND RESPONSIBILITIES RETURNS: Operations & Logistics · Coordinate daily outbound activities from order release to dispatch. · Supervise picking, staging, and packing processes to ensure orders are ready before prescribed cut-off times. · Ensure 100% inventory accuracy and proper handling of all outgoing consignments. · Maintain compliance with all safety protocols, Standard Operating Procedures (SOPs), and quality control measures. Team Leadership · Oversee, train, and manage the performance of warehouse associates, pickers, packers, or outbound sales team members. · Conduct performance evaluations, handle scheduling, and coach staff on reaching their daily and weekly targets. · Foster a positive, team-oriented work environment that promotes safety and continual professional development. Communication & Reporting · Act as the primary liaison between the outbound department, inbound, transport/logistics(3pl), Sales. · Generate daily, weekly, and monthly performance and shipping reports. · Investigate customer abnormalities or complaints and execute corrective actions. Compliance & Safety: · Enforces Standard Operating Procedures (SOPs), quality assurance (QA) guidelines, and health and safety (OHASA) regulations on the warehouse floor · Asset protection · PPE and Hazard control General: · Conduct and supervise cycle counting every morning · Housekeeping (5S) · Maintain reporting trackers · Open and closing facility · 3pl management (onsite personnel) · Administration Essential Skills & Competencies Leadership & Delegation: The ability to mentor staff, assign tasks, and meet team goals. Conflict Resolution: Navigating and mediating team disputes effectively. Communication: Clear, active listening and articulate instructions. Compliance Management: Ensuring adherence to internal policies and SLA Experience · Typically, 2 to 3 years in a warehouse, supply chain, warehouse distribution. · Proficiency in Warehouse Management Systems (WMS), and data analytics. · Exceptional organizational abilities, conflict resolution, and the capacity to work in high-pressure environments. · Dynamics Nav 2018 experience (advantage) · Microsoft Business Central (advantage) Qualifications · Diploma or bachelor’s degree in business management or Logistics and Supply Chain Management Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein Dental Warehouse (PTY)/Henry Schein South Africa (PTY) LTD strives to operate a policy of equal opportunity and not discriminate against any person's gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law. Over 90 years ago Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today. In the depths of the Great Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners. Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries and territories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work. No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place. Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations. Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request. US Candidates: jobsupport@henryschein.com UK and Ireland Candidates: UKHSHRRecruitment@henryschein.co.uk Australia and New Zealand Candidates: APACCareers@henryscheinone.com Malaysia Candidates: CNHR@henryschein.com Italy Candidates: risorse.umane@henryschein.it It is important to us to offer different types of work arrangements. Please see the types we offer below: Work From Home: Work is performed directly from the TSM's home office. Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required. Onsite: Work is performed exclusively at a company facility. Field: Position requires traveling to different locations within a specific geographic territory, as assigned.